MANAGER, TRANSPORTATION PLANNING (SERVICE PLANNING)

MANAGER, TRANSPORTATION PLANNING (SERVICE PLANNING)

Salary

$109,470.40 - $164,195.20 Annually

Location

Los Angeles, CA

Job Type

Regular Employee

Job Number

2401493

Cabinet

OPERATIONS

Cost Center

3151 - SERVICE DEVELOPMENT

Opening Date

08/06/2026

Closing Date

8/20/2026 5:00 PM Pacific

FLSA

Exempt

Bargaining Unit

Non-Contract

• Description
• Benefits
• Questions

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

This role oversees one of Metro's Service Areas and is responsible for analyzing operational and performance data to improve the efficiency and effectiveness of transit service. It supports the planning and implementation of service adjustments, including temporary detours, stop relocations, and other operational changes. The position also leads clear, timely communication of service modifications to customers, stakeholders, and internal teams. Additional service planning responsibilities will expand as Metro continues preparing for the LA28 Olympic Games.

Recruitment Timelines: Interviews are projected to be scheduled for the week of September 7, 2026. This date is subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Conducts and manages complex planning, implementation, funding, and analytical projects and programs
• May manage staff, consultants, and/or projects
• Applies, develops, and evaluates analytical, quantitative, and statistical tools and their results
• Participates in analyzing, developing, and recommending program guidelines, strategies, policies, and procedures
• Negotiates and executes cooperative agreements and Memorandums of Understanding (MOUs) with various agencies
• Develops and negotiates scopes of work, supports the solicitation process, and participates on negotiation teams with contractors/consultants
• Manages vendor performance against agreed contracts to ensure completion of projects within scope, on-time, and within budget for the assigned business unit
• Develops and monitors forecasts, impacts, and budgets for plans, programs and projects
• Prepares comprehensive reports, correspondence, and presentations
• Makes presentations to internal/external stakeholders
• Participates on/with special task forces, committees, panels, transportation forums, and peer groups
• Provides technical and policy guidance on Metro plans, programs, and projects
• Evaluates the costs, benefits, and risks of alternative funding plans, programs, and projects
• Communicates and implements safety rules, policies, and procedures in support of the agencys safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelors Degree in Urban or Transportation Planning, Engineering (Civil, Transportation, Structural, Industrial, Mechanical, Architecture, etc.), Business, Public Administration, Political Science, Urban Design, Public Policy, Economics, or a related field; Masters Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area; some positions in this class may require specialized experience in area of assignment.

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience analyzing large data sets used in conducting transit studies to enhance service efficiency and effectiveness
• Experience planning, implementing, and monitoring a bus/rail service change program
• Experience planning and optimizing bus routes to meet community needs, with a strong focus on equity principles, service standards & policies, preferably with transit network planning software to estimate service impacts and required resources
• Experience preparing detailed, high-level performance reports or similar for internal and external stakeholders
• Experience developing bus/rail interface plans and/or integrating the bus network with other modes of transportation such as transit on demand
• Experience communicating service changes including updating transit maps to reflect new and/or updated routes, schedules, and connections

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of transportation planning and land use, business, project management, and public administration
• Applicable local, state, and federal laws, rules, and regulations governing transportation policies
• Financial, analytical, and statistical methods and procedures
• Budget and accounts management, forecasting, and linking to funding sources
• Applicable business software applications
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Conducting comprehensive studies and analyses
• Overseeing multidisciplinary teams
• Supervising, training, and motivating staff
• Critical and analytical thinking
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising judgment and creativity in making decisions
• Establishing and implementing relevant policies and procedures
• Communicating effectively orally and in writing
• Communicating technical information effectively to non-technical audiences
• Interacting professionally with various levels of Metro employees and outside representatives
• Mediating and negotiating

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Manage multiple priorities and deadlines
• Think and act independently
• Represent Metro before the public
• Prepare comprehensive reports and correspondence
• Negotiate consensus solutions
• Make financial decisions within a budget
• Compile, analyze, and interpret complex data
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerks Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

NW

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metros website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

• Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at benefits.metro.net

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I agree and understand my resume will not be reviewed

02

Please select the highest level of education you have completed.

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelors degree from an accredited college or university
• Masters degree from an accredited college or university
• PhD from an accredited college or university

03

Please select the number of years of relevant experience you have in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area.

• No experience
• Less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more

04

If you indicated having experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

05

Please select the number of years of relevant supervisory-level experience you have in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area.

• No supervisory-level experience
• less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

06

If you indicated having supervisory-level experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.]

07

Describe your relevant experience analyzing large data sets used in conducting transit studies to enhance service efficiency and effectiveness. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

08

Describe your relevant experience planning, implementing, and monitoring a bus/rail service change program. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

09

Describe your relevant experience planning and optimizing bus routes to meet community needs, with a strong focus on equity principles, service standards & policies, preferably with transit network planning software to estimate service impacts and required resources. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

10

Describe your relevant experience preparing detailed, high-level performance reports or similar for internal and external stakeholders. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

11

Describe your relevant experience developing bus/rail interface plans and/or integrating the bus network with other modes of transportation such as transit on demand. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

12

Describe your relevant experience communicating service changes including updating transit maps to reflect new and/or updated routes, schedules, and connections. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

Required Question

Employer Los Angeles County Metropolitan Transportation Authority (CA)

Address One Gateway Plaza

Los Angeles, California, 90012

Website https://www.metro.net/careers