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Manager

By / August 21, 2026

• Location: San Francisco, California
• Type: Contract
• Job #106231

Job Title:

Brand Operations Manager

Location:

San, Francisco, CA

Job Type:

Full-time, 6-month On-Going Contract, W2

Schedule:

Monday - Friday, Onsite

Pay Range:

$67.00 - 77.70 per hour

Visa sponsorship is not available now or in the near future.

Job Description:

Key Responsibilities

• Support reviews for high-volume card designs and identify opportunities to improve workflows and tooling while maintaining SLA expectations.

• Design and operationalize a manufacturer enablement plan supporting approximately 20 U.S.-based card manufacturers and thousands of annual card design submissions.

• Develop scalable enablement mechanisms, including newsletters, webinars, training materials, and self-service resources.

• Reinforce brand requirements through clear education to reduce preventable rework and improve submission quality.

• Develop process documentation, workflow guides, playbooks, and business artifacts for Brand-related workflows and tools.

• Translate institutional knowledge into repeatable resources that support onboarding, execution, and business continuity.

• Identify automation and AI opportunities that reduce manual effort and improve operational efficiency.

• Partner with subject matter experts to ensure documentation reflects real operating conditions and business requirements.

• Support the evolution of shared mailbox and intake processes through structured workflows, routing models, prioritization frameworks, and response templates.

• Improve response quality, speed, and consistency through automation and process enhancements.

• Help establish guardrails and operating models for waivers, exceptions, rush requests, and prioritization decisions.

• Provide visibility into operational volume, pressure points, workflow bottlenecks, and continuous improvement opportunities.

Requirements

• Strong operations, process improvement, or process design experience in complex, high-volume environments.

• Experience creating SOPs, workflows, process documentation, playbooks, and knowledge management resources.

• Proven ability to streamline processes and drive operational efficiencies.

• Strong communication, stakeholder management, and documentation skills.

• Ability to work independently and thrive in ambiguous environments.

• Experience identifying and implementing automation opportunities.

• Familiarity with AI tools and the ability to translate concepts into practical process improvements.

Preferred Qualifications

• Experience within financial services, banking, payments, fintech, or regulated industries.

• Knowledge of shared mailbox management, intake processes, or workflow routing models.

• Experience developing partner enablement, onboarding, or training programs.

• Background in continuous improvement, operational excellence, Lean, or Six Sigma methodologies.

• Prior experience supporting large-scale operational or compliance-driven environments.

Skills

• Knowledge Management & Business Continuity Planning

• Partner & Manufacturer Enablement

• Training Materials, Webinars & Newsletter Development

• Shared Mailbox & Intake Workflow Management

• Business Artifact & Playbook Development

• Process Governance & Operational Guardrails

• Workflow Routing & Prioritization Frameworks

• Self-Service Resource Creation

• Volume Analysis & Operational Reporting

• Exception, Waiver & Escalation Management

• Cross-Functional Collaboration

• AI-Driven Operational Enhancement

Education

• BA preferred.

#LI-LH1 #INDPRO

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