Manager, Vocational Case Management

About the role

• The Manager of Vocational Case Management will manage personnel and functions within the Vocational Case Management department, as it relates to Allsup Employment Services Return to Work program, with the goal of helping Social Security Disability recipients retain self-sufficiency through gainful employment in the Ticket to Work Program.

What you'll do

• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities.
• Responsible for quality of service provided.
• Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees.
• Ability to use data and metrics to evaluate individual performance.
• Works closely with Director in carrying out responsibilities.
• Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals.
• Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives.
• Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. Monitors progress toward each team member’s goal.
• Maintain a department structure conducive to a high level of productivity.
• Evaluate current processes and encourage all team members to identify areas of opportunity or improvement.
• Create an environment of trust with employees and develop a team culture that motivates employees to succeed.
• Develop performance plans and conduct both informal and formal evaluations.
• Foster good communications within the department and work closely with other managers, supervisors and other staff members.
• Maintains strict confidentiality of beneficiary and Allsup Employment Services information.

Qualifications

• Bachelor's degree from an accredited university in Vocational Rehabilitation Counseling, or related field, Master’s degree preferred
• National certification (CRC, CVE, NRC or CCM), preferred
• Demonstrated experience in management or supervision in managing programs that provide job placement employment counseling services to individuals with disabilities
• Demonstrated knowledge and experience with the Social Security Ticket to Work Program, including strong understanding of all program phases—Trial Work Period, Extended Period of Eligibility, and Expedited Reinstatement.
• Knowledge of the ADA and job accommodation processes preferred
• Knowledge of the Social Security disability process strongly preferred
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational and interpersonal skills
• Ability to work in a team environment with remote employees
• Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation
• Great attention to detail, and results focused
• Must pass Federal background check (including fingerprinting process)

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.