The Workforce Planning Manager leads a team of administrators to ensure accurate and efficient workforce scheduling across markets.
They oversee daily workload distribution, staffing coordination, and system accuracy, supporting operational needs and service levels.
The role involves coaching staff, managing scheduling activities, resolving discrepancies, and utilizing AI-enabled tools for forecasting and staffing decisions.
They collaborate with various stakeholders, analyze data, and identify workflow improvements.
Qualifications include a bachelor’s degree, 4–6 years of relevant experience, strong organizational and communication skills, and proficiency with scheduling systems.
This primarily office-based role involves managing multiple priorities, supporting large-scale workforce deployment, and adhering to company policies and legal requirements.