At Apple, operational excellence isnt a function - its a philosophy embedded in everything we ship. This is a rare opportunity to lead the systems and strategy that power Apples most critical business moments: from the launch of a new iPhone to the seamless execution of global peak events. If you see complexity as an invitation to build clarity - and believe that technology and people, working together, can achieve something remarkable - this role was built for you.
The Manager of Business Operations Strategy & Support leads one of Apples most mission-critical operational capabilities - ensuring the systems, processes, and people that underpin Apples global operations are ready, resilient, and continuously improving.
This leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) - among Apples highest-stakes operational events - while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution, partnering with Engineering, Supply Chain, and IS&T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational quality.
This is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operations resilience, scaling systems for next-generation product launches, and building the organizational model for how operational excellence is practiced globally.
NPI Systems Strategy & Launch Readiness:
Production Support & Systems Resilience:
People Leadership & Organizational Development:
Bachelors degree in in Engineering, Computer Science, Supply Chain, or related field 10+ years of progressive experience in supply chain operations, enterprise systems, or business operations 5+ years in a people leadership role with demonstrated success managing global, cross-functional teams Deep experience with enterprise application support environments and core operations business processes (Order-to-Cash, Procure-to-Pay, or equivalent) Proven ability to build and execute multi-year operational strategy in a fast-paced, high-stakes environment Demonstrated success influencing without authority across technical and business organizations at the senior level Strong analytical mindset with the ability to translate data and operational signals into confident business decisions Clear, compelling communicator - comfortable presenting complex topics to executive audiences Executive presence and a track record of elevating cross-functional team performance through vision and trust Customer obsession - proven history of improving partner and end-user experience through operational decisions Hands-on experience applying AI/ML or automation to operations, analytics, or predictive support models Proficiency with SAP ECC, S/4HANA, or equivalent enterprise ERP platforms Background in NPI or large-scale product launch readiness in a global company Master's degree in Engineering, Computer Science, Supply Chain, or related field; MBA a plus PMP, Six Sigma, or equivalent program / quality management certification
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.