Location: Tom Wood Auto Group – Various LocationsEmployment Type: Full‑TimeReports To: General Manager / Executive Leadership
Position Overview
The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood’s Core Values while achieving operational, financial, and customer satisfaction goals.
This role requires a hands‑on leader who can balance people development, process execution, and performance accountability in a fast‑paced dealership environment.
Key Responsibilities
Leadership & Team Development
- Lead, coach, and develop department team members to achieve individual and departmental goals
- Foster a positive, accountable, and performance‑driven culture
- Conduct regular coaching sessions, performance reviews, and corrective actions as needed
- Participate in hiring, onboarding, training, and retention efforts
Operations & Performance Management
- Oversee day‑to‑day departmental operations to ensure efficiency, accuracy, and compliance
- Ensure adherence to dealership processes, manufacturer standards, and company policies
- Monitor KPIs and financial performance, taking action to correct gaps and improve results
- Collaborate with other department leaders to create a seamless customer experience
Customer Experience
- Ensure customers receive a transparent, professional, and ethical experience
- Handle escalated customer concerns and resolve issues promptly and professionally
- Maintain high CSI, survey scores, and online reputation standards
Compliance & Risk Management
- Ensure compliance with all state, federal, and manufacturer regulations
- Maintain accurate documentation and required disclosures
- Support audits and ensure department readiness at all times
Department‑Specific Focus Areas
Sales Manager
- Drive new and used vehicle sales performance
- Coach sales team on process, product knowledge, and closing techniques
- Manage inventory, pricing strategies, and manufacturer programs
Service Manager
- Oversee service operations, workflow, and technician productivity
- Ensure quality repairs, efficient scheduling, and strong service communication
- Maintain safety standards and shop compliance
F&I Manager
- Manage finance and insurance product offerings and profitability
- Ensure compliance with all lending, title, and disclosure requirements
- Deliver a transparent, customer‑focused F&I experience
Qualifications & Experience
- Previous leadership or management experience in automotive dealership operations
- Strong understanding of department‑specific processes (Sales, Service, or F&I)
- Proven ability to lead, coach, and hold teams accountable
- Strong communication, organization, and decision‑making skills
- Valid driver’s license with acceptable motor vehicle record
Preferred Qualifications
- Multi‑department dealership experience
- Manufacturer certification(s)
- Experience with dealership management systems (CDK, Reynolds, or similar)
- Demonstrated success in performance improvement and team development
What We Offer
- Competitive compensation plans (salary, commission, and/or performance incentives)
- Paid Time Off & Paid Holidays
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Life & Disability Insurance
- Ongoing training and leadership development
- Opportunities for advancement across a multi‑location organization
Why Work for Tom Wood Auto Group
The Tom Wood Group is a family‑owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results — and we invest in our managers to help them grow, succeed, and build lasting careers.
Our Core Values:Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity