Managing Director, Chief Administrative Officer (CAO)

Corporate & Investment Banking (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.

The Chief Operating Office (COO) supports the business by delivering platforms, processes and systems across a wide range of disciplines. This includes LOB business management, business solutions & enablement, client lifecycle management, data management, strategy & transformation, and innovation.

About this role:

Wells Fargo is seeking a Chief Administrative Officer (CAO) to serve as a senior member of the CIB COO leadership team and is responsible for driving operational excellence, organizational effectiveness, and strategic execution across the Corporate & Investment Banking platform. The CAO partners closely with business leaders, COO teams, and Enterprise functions to enhance shared services capabilities, strengthen governance and risk programs, improve workforce and workplace effectiveness, and enable the successful execution of strategic transformation initiatives.

This executive leads a global organization responsible setting the vision and strengthening capabilities within business support, strategic initiatives, vendor and workplace management, workforce optimization and location strategy, real estate and facilities management, resiliency, information management and record keeping, daily operations, print services, administrative support and transformation activities that support continued business growth and a simplified operating model.

In this role, you will:

Strategic Leadership

• Develop and execute the vision, strategy, and operating model for the CIB CAO organization.
• Partner with CIB executives to identify and deliver strategic priorities that improve organizational effectiveness and business performance.
• Lead CIB-wide transformation and remediation initiatives designed to modernize processes, simplify operations, and enhance employee and client experiences, while reducing operational risk and ensuring regulatory compliance.
• Serve as a key advisor to senior business and COO leadership on organizational, operational, and workforce matters.

Business Management & Operational Excellence

• Drive consistent execution of critical business management disciplines across CIB.
• Oversee workforce planning, location strategy, administrative services, onboarding and offboarding processes, and workplace experience programs.
• Identify opportunities to improve efficiency, reduce complexity, and enhance service delivery.

Shared Services & Enterprise Partnership

• Lead efforts to strengthen and integrate shared service capabilities across the organization.
• Partner with Enterprise functions to deliver coordinated business solutions.
• Create scalable processes and frameworks that support sustainable growth and organizational agility.

Risk, Controls & Governance

• Partner with risk and control organizations to drive accountability, transparency, and regulatory readiness.
• Promote a strong risk and compliance culture aligned with enterprise expectations.

Transformation & Change Management

• Lead strategic transformation and remediation programs impacting CAO portfolio functions and capabilities.
• Drive adoption of enterprise initiatives and modernization efforts.
• Serve as a change champion to ensure successful implementation of large-scale organizational initiatives.
• Create sustainable governance and accountability mechanisms to support execution.

Global Organization Leadership

• Build, develop, and lead a high-performing global team.
• Foster strong collaboration across regions and business functions.
• Support integration of global delivery teams into the broader operating model.
• Drive talent development, succession planning, and organizational capability building.
• Collaborate with COO and CIB leadership teams to support CIB strategic plan execution.

Success will be demonstrated through

• Achievement of strategic transformation and remediation objectives.
• Improvements in operational effectiveness and employee experience.
• Strong risk and control outcomes.
• Effective management of workforce, expense, and organizational resources.
• Delivery of measurable business efficiencies and simplification initiatives.
• Talent development, engagement, and succession readiness across the organization.

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of management experience

Desired Qualifications:

• Demonstrated executive leadership experience managing large-scale business, operational, or transformation functions.
• Experience operating functions embedded within the CAO portfolio.
• Strong understanding of organizational design, workforce strategy, governance, risk management, and operational effectiveness.
• Proven ability to influence senior executives and drive results through complex matrixed organizations.
• Experience leading global teams and managing cross-functional initiatives.
• Exceptional communication, change management, and stakeholder management skills.
• Bachelor's degree required; advanced degree preferred.

Job Expectations:

• This role is not eligible for VISA sponsorship
• Ability to travel as needed
• Willingness to work on-site in accordance with current office requirements
• Ability to work additional hours as needed
• This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting location:

30 Hudson Yards, New York, NY 10001

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$250,000.00 - $420,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

16 Sep 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.