Accounts Payable, Accounts Receivable, Billing, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, ERP (Enterprise Resource Planning), Inside Sales, Logistics, Manufacturing, Microsoft Product Family, Order Management, Order Processing, Organizational Skills, Pricing, Problem Solving Skills, Production Schedule, Reconciliation, Sales Management, Support Documentation, Systems Administration/Management, Systems Maintenance, Time Management
Job Description:
Now hiring Customer Service Representative
Location: Tucson, AZ
Salary: $50,000.00 - $60,000.00 per year - Depending on experience
Shift: 8 AM - 5 PM | May include weekends.
Customer Happiness Specialist (Yes, It's a Real Job!)
You've got the personality. You've got the skills. Now it's time to land the job that actually fits. We're hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter.
Here's what we're after:
- 2-4 years of experience in Customer Service, Order Management, or Inside Sales (manufacturing preferred).
- Strong ERP skills, ideally with Microsoft.
- Ability to handle upset or demanding customers professionally.
- Strong organizational skills, accuracy, and reliability.
- Basic financial understanding for Accounts Receivable support.
Responsibilities:
Client Service
- Serve as the first point of contact for customers regarding orders, questions, complaints, and delivery updates.
- Communicate clearly, professionally, and with resilience-especially in difficult customer situations or when handling delivery delays.
- Maintain strong relationships with domestic and international customers, ensuring a positive customer experience.
Order & System Management
- Enter and manage customer orders.
- Verify pricing, quantities, delivery dates, and product codes before releasing the order.
- Track order progress and ensure timely confirmations to customers.
- Support accurate documentation and data maintenance in the ERP system.
Cross-Functional Coordination
- Production: Coordinate expected delivery times, production availability, and schedule changes.
- Laboratory/Color Development: Communicate customer requests for new colors, samples, and approvals.
- Sales Managers: Align on priorities, key customer requirements, delivery exceptions, and complaints.
- Logistics: Support shipment scheduling and resolve delivery problems.
Accounts Payable Support
- Assist with Accounts Receivable tasks (invoices, data entry, document flow, basic reconciliations).
- Provide backup in AR during absence or peak workload.
- Ensure proper allocation and documentation of financial data.
Why you'll love it here:
- Competitive, reliable weekly pay
- Medical, dental & vision coverage
- 401(k) savings option (hello, future!)
- Good people, good vibes, and good growth potential
"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate
Customer service jobs in Tucson don't get better than this. Apply Today.
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Staffmark Group Llc
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.