Manufacturing & Construction Customer Support Specialist

Hours: Monday-Friday 8AM to 5PM!

Pay Rate: $22.00 an hour!

Looking for construction/manufacturing experience, customer interaction, project coordination, and collaboration with engineering/design teams

Your primary duties and responsibilities will be:

• Customer Support: Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member.
• Order & Quote Entry: Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed.
• Documentation: Maintain accurate records of customer interactions, orders, and requests in company systems.
• Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
• Product Knowledge: Learn INTEX Millwork Solutions' product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
• Problem Escalation: Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
• Team Collaboration: Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
• Project Support: Assist with special projects and administrative tasks as assigned.

We believe the successful candidate will have:

• High School Diploma preferred.
• 1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Construction or building materials industry experience a plus.

Core Competencies:

• Professional, courteous communication with customers and internal teams.
• Strong attention to detail and accuracy in order entry and documentation.
• Ability to work as part of a team and build positive relationships.
• Willingness to learn product knowledge and grow within the customer service career path.
• Problem-solving mindset with a focus on providing excellent customer experiences.

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of Building a Better Future for All through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.