Hours: Monday-Friday 8AM to 5PM!
Pay Rate: $22.00 an hour!
Looking for construction/manufacturing experience, customer interaction, project coordination, and collaboration with engineering/design teams
Your primary duties and responsibilities will be:
- Customer Support: Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member.
- Order & Quote Entry: Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed.
- Documentation: Maintain accurate records of customer interactions, orders, and requests in company systems.
- Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
- Product Knowledge: Learn INTEX Millwork Solutions' product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
- Problem Escalation: Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
- Team Collaboration: Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
- Project Support: Assist with special projects and administrative tasks as assigned.
We believe the successful candidate will have:
- High School Diploma preferred.
- 1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
- Construction or building materials industry experience a plus.
Core Competencies:
- Professional, courteous communication with customers and internal teams.
- Strong attention to detail and accuracy in order entry and documentation.
- Ability to work as part of a team and build positive relationships.
- Willingness to learn product knowledge and grow within the customer service career path.
- Problem-solving mindset with a focus on providing excellent customer experiences.