Manufacturing Customer Service/Purchasing Representative

At Uniphase, we specialize in delivering end-to-end precision plastic solutions engineered for a wide range of industries including medical-grade applications. With ISO 13485 and ISO 9001:2015 certifications, and 70+ years of mold making expertise through our acquisition of Janler Corporation, we ensure every project meets the highest quality and regulatory standards. From design and prototyping to mold making and manufacturing, rely on Uniphase as your complete plastics partner.SUMMARY: This position is responsible for providing a link between the customer and Uniphase while handling orders in the best interest of both customer and company.DUTIES AND RESPONSIBILITIES:Establishes working relationship with customer to facilitate communication of order Receives and enters all orders for select customers; verifies pricing and quantityPreserves current quote book for Determines need for production Participates in production meetings to relate customer needs as Develops Shipping Schedule utilizes appropriate carriers; provides documents for Reviews MRP in IQMS to determine material needs.Places POs to established vendors to ensure production plan is met.Maintains balance due requirements based on CustomerAnswers customer questions via phone orGreets guests asPerforms other related duties as assigned by QUALIFICATIONS:High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.One-year certificate from college or technical school, six months to one-year related experience, or equivalent combination of education and experience.Computer skills required: IQMS, Excel, Word, OutlookOther skills required:Able to communicate Works with accuracy and attention to Has ability to use automated systems to analyze the customers' Interact with other departments as Demonstrate ability to be self-COMPETENCIES:Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.