Precision Screen and Security Products is a leading manufacturer in the fenestration and security industry. We are committed to delivering high-quality products and exceptional customer service to clients across multiple industries.
Position Summary
We are seeking a detail-oriented and customer-focused Manufacturing Customer Service Representative to serve as the primary point of contact for our clients. This role works closely with sales, engineering, production, and logistics teams to coordinate orders, resolve issues, and ensure an outstanding customer experience.
Key Responsibilities
Respond promptly to customer inquiries via phone and email
Process and manage orders accurately and efficiently
Coordinate with production and logistics to ensure timely delivery
Communicate order status updates and potential delays proactively
Resolve customer concerns in a professional and timely manner
Maintain accurate records in CRM and internal systems
Provide product information and technical support
Collaborate with sales on upselling and cross-selling opportunities
Assist in improving customer service processes and procedures
Qualifications
High school diploma or equivalent
2+ years customer service experience in a manufacturing environment preferred
Strong written and verbal communication skills
Proficient in Microsoft Office and CRM systems
Excellent organizational and multitasking skills
Problem-solving mindset with strong attention to detail
Ability to thrive in a fast-paced, team-oriented environment
\nCompany Description
FOR MORE THAN 75 YEARS, Universal Molding Company and it's subsidiaries has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries as well as high quality security and fenestration products for homes and commercial businesses. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time. •\tFull modern production facilities •\tOne-stop operation- saves time, money and hassles •\tFriendly, knowledgeable people •\tAdvanced engineering, research, and development •\tRigid quality control •\tWarehousing service available
Company Description
FOR MORE THAN 75 YEARS, Universal Molding Company and it's subsidiaries has provided quality metal roll forming, fabrication, extrusion, and finishing to customers in a wide range of industries as well as high quality security and fenestration products for homes and commercial businesses. We have earned a reputation for superior workmanship, competitive pricing, and incomparable service. Our "One-stop Shop" ensures that customer orders meet the highest expectations. We utilize equipment designed for the ultimate in accuracy and precision. This mix of dependable machinery, skilled engineering support, turnkey operations and friendly, knowledgeable customer service is how we deliver the best possible product, hassle free and on time.\r\n•\tFull modern production facilities \r\n•\tOne-stop operation- saves time, money and hassles \r\n•\tFriendly, knowledgeable people \r\n•\tAdvanced engineering, research, and development \r\n•\tRigid quality control \r\n•\tWarehousing service available