Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

We are seeking a Manufacturing Customer Service Representative to join a fast‑paced, team‑oriented industrial manufacturing environment in Grand Rapids, MI. This role is ideal for someone who thrives in business‑to‑business communication, understands the rhythm of a production‑driven organization, and enjoys being the go‑to resource for customers who depend on accurate information and exceptional service.

As a Manufacturing Customer Service Representative, you will be responsible for managing and responding to customer requests via phone and email, providing timely status updates, and addressing product‑related questions with confidence and professionalism. You’ll collaborate closely with internal teams—including sales, engineering, and production—to ensure customers receive accurate information and a seamless experience from order placement through delivery.

Primary Duties

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• Serve as the main point of contact for B2B customers, demonstrating strong business‑to‑business customer service experience.
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• Respond to customer inquiries through phone, email, and CRM systems with urgency and accuracy.
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• Provide detailed order status updates, lead‑time information, and product knowledge as a Manufacturing Customer Service Representative.
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• Work cross‑functionally with internal departments to resolve issues, clarify specifications, and support customer needs.
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• Utilize Salesforce (preferred) or similar CRM tools to manage customer interactions, track communication, and maintain organized records.
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• Support sales and account management teams by identifying customer needs and ensuring a smooth flow of information.
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• Maintain a team‑focused, solutions‑driven attitude while representing the company’s commitment to quality and service.
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Qualifications

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• Proven experience in business‑to‑business customer service, ideally within a manufacturing or industrial setting.
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• Salesforce experience strongly preferred; other CRM experience considered.
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• Strong communication skills with the ability to explain product details and order information clearly.
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• Ability to multitask, prioritize, and stay organized in a fast‑moving environment.
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• A collaborative mindset—being a Manufacturing Customer Service Representative means working closely with others to deliver results.
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• High attention to detail and a proactive approach to problem‑solving.
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Why This Role Matters: The Manufacturing Customer Service Representative plays a critical role in maintaining strong customer relationships and ensuring the company’s reputation for reliability and responsiveness. Your ability to communicate clearly, manage details, and support customers directly impacts the success of the team and the satisfaction of our partners.

If you’re a motivated professional who enjoys helping customers, understands manufacturing workflows, and thrives in a collaborative environment, this Manufacturing Customer Service Representative position offers a rewarding opportunity to grow and make an impact.

Salary Based on Experience: $50,000 - $70,000. Benefits, 401k, and PTO package as well!

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