Manufacturing Engineer (Product Support)

About American Chillers

American Chillers designs and manufactures industrial process chillers and cooling systems for growing range of demanding applications — pool & spa, industrial processes, breweries, medical systems (MRI/LINAC), battery energy storage (BESS), data centers, and more. We build custom, engineered-to-order equipment, which means an engineer here works across the business — not one repetitive corner of an assembly line.

About the Role

We're hiring a Manufacturing Engineer (Product Support) to be the technical backbone behind our chillers once they leave the floor — the person our customers and field techs call when they need help, who owns replacement-parts sales, and who keeps the documentation and manufacturing process behind every unit sharp.

This is a broad, hands-on role, not a narrow seat. You'll support customers and field techs through start-up, troubleshooting, and warranty questions; own replacement- and spare-parts sales; produce the documentation that ships with every unit (O&M manuals, electrical schematics, drawings); and support the manufacturing process in our Odoo ERP (BOMs, routings, work centers, work instructions), working with production to keep the build clean and well-documented.

If you like being the person who knows how the machine goes together and why it's acting up in the field, this is the job.

This is a great fit for an early-career engineer. You don't need years of experience — you need an engineering foundation, strong computer and technical skills, and the drive to learn our product inside and out. You'll be mentored by the engineering & technical team and grow into the go-to technical resource for our customers and our floor.

What we're Looking for

• An engineering foundation — a degree in Mechanical, Industrial, or Manufacturing Engineering (or a related technical field), or equivalent hands-on technical experience.
• Strong computer and software skills — comfortable in CAD, spreadsheets, and business software, and quick to pick up an ERP system. You're the person who's good with the computer, not fighting it.
• Mechanical and electrical literacy — you can read assembly drawings, P&IDs, and electrical schematics, and you understand how a machine's electrical and mechanical sides fit together (or have a strong drive to learn)
• Customer-facing confidence — willing to pick up the phone, talk a technician through a problem, and be a calm, clear technical voice on the other end.
• Drive and ownership — this is a wide role with a lot of surface area. We need someone who attack it and wants to grow, not someone who waits for a work order.
• On-site in the Columbia, SC area (this is not a remote role).

Preferred / a plus

• Internship, co-op, or early work experience in manufacturing, HVAC/R, or industrial equipment.
• HVAC/R or refrigeration exposure — refrigeration circuits, compressors, condensers, evaporators, brazing, charging, controls. A real advantage, but we'll teach the chiller side.
• Experience with an ERP/MRP system (Odoo, SAP, Epicor, NetSuite, Fishbowl, Infor, or similar) — BOM and routings especially. We'll teach our ERP system.
• Familiarity with CAD (SOLIDWORKS, AutoCAD, Inventor) and/or electrical schematic tools.
• Any technical documentation, customer-support, or parts/aftermarket experience.

We're hiring for aptitude and drive, not a long résumé.

If you have the engineering fundamentals, the computer skills, and the hunger to own a broad role and grow into it, we want to hear from you — we'll teach you our product.

• Real ownership - The ERP process, the documentation, and the parts business are yours — with a direct line to ownership and no committee to get through.

• Breadth - Process, floor layout, ERP, documentation, customer support, parts revenue — you touch the whole business, not one slice of it.
• Interesting product and markets - Custom industrial chillers going into BESS, medical imaging, data centers, and process cooling.
• Growth-stage upside - We're growing fast. Get in now and grow with it.
• Paid Time Off
• Paid Holidays
• Retirement plan (401k) with 4% matching contribution
• On-site team in Columbia, SC.