Manufacturing IT Support Engineer

Job Title

Manufacturing IT Support Engineer

Overview / Summary

Manufacturing IT Support Engineer Support Associate is responsible for ensuring reliable and efficient operations of physical and virtual servers, private cloud environments, networks, PCs, and other business-critical infrastructure components. This role supports internal users, troubleshoots and escalates infrastructure-related issues, maintains system availability, and assists with user system setup and configuration.

Key Responsibilities

• Manage and support IT infrastructure, including servers, networks, storage systems, telecommunications, and virtualization platforms.
• Collaborate with security teams to implement and maintain security controls, including firewalls, intrusion detection systems, and access controls.
• Configure and maintain networking equipment such as routers, switches, firewalls, VPNs, wireless access points, and QoS configurations.
• Establish and maintain data backup and recovery procedures to support business continuity.
• Monitor enterprise systems, identify potential issues, and proactively resolve problems to ensure system availability and reliability.
• Analyze system capacity and performance trends and provide recommendations for future infrastructure needs.
• Perform routine network maintenance and system upgrades, including patches, service packs, hot fixes, and enhancements.
• Design and implement infrastructure automation and Infrastructure-as-Code (IaC) processes to improve efficiency and consistency.
• Troubleshoot complex hardware and software issues escalated by support teams and document resolutions in the knowledge repository.
• Set up and configure user systems, including operating systems, software applications, and hardware devices.
• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.
• Coordinate with IT and business stakeholders to prioritize improvement initiatives.
• Support incident resolution, escalation management, business continuity activities, and cross-functional technical teams.
• Assist with the integration, deployment, and long-term maintenance of applications and hardware.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Support physical and virtual server environments running Windows and Linux operating systems.
• Assist with emerging technology deployments and infrastructure expansion initiatives.
• Support multi-shift operations and provide weekend support when required.

Required Qualifications

• High School Diploma or GED.
• 3–5 years of experience in IT Operations, Operations Support Systems, IT Support, Technical Support, Technical Troubleshooting, or Technical Customer Support.
• Experience supporting enterprise infrastructure environments.
• Knowledge of networking technologies and infrastructure support.
• Experience supporting Windows and Linux environments.
• Strong troubleshooting and problem-solving skills.
• Ability to work onsite with flexible hours to support operational requirements.