Manufacturing IT Systems Engineer

Manufacturing IT Systems Engineer

Overview

We are seeking an IT Systems Engineer to support a large-scale project in the Raleigh area. This role is part of a cross-functional IT Infrastructure team and will provide Tier 1-2 operational support, as well as assist in the maintenance and administration of IT systems.

This is an individual contributor role (non-managerial) reporting to the IT Infrastructure Manager for the project.

Key Responsibilities

• Install, configure, troubleshoot, and resolve issues with:

• Network devices (switches, routers, firewalls, wireless access points)

• Infrastructure systems (monitoring tools, network management systems)

• Provide hands-on support for hardware and software, including:

• Server room and patch room buildouts

• Deliver Tier 1-2 support for:

• Network infrastructure

• Onsite virtual servers

• ERP systems (including SAP support such as iDOC monitoring, analysis, and issue resolution)

• Act as liaison between site users and centralized IT support teams

• Provide after-hours and ad hoc support for production and IT-related issues

• Maintain network and infrastructure documentation according to corporate and regulatory standards

• Support backup and restore processes for manufacturing systems

• Collaborate with vendors for troubleshooting, installations, and system improvements

• Ensure compliance with regulatory requirements (e.g., FDA, cGMP)

• Follow all safety, environmental, and PPE requirements

• Participate in system lifecycle activities and IT/automation implementation

• Support project milestones and communicate progress to project management teams

• Ensure alignment with project scope, quality standards, and architecture requirements

• Perform additional duties as assigned

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• OR
• Associate's degree in a related field plus 7+ years of relevant experience in:
• Network implementation and administration in medium to large enterprise environments
• Supporting Windows-based virtual servers

Preferred Skills & Experience

• Networking certifications (e.g., CCNA, CCNP)

• Strong understanding of networking principles and concepts

• Experience troubleshooting and maintaining:

• Network hardware (switches, routers, firewalls)

• Infrastructure systems and monitoring tools

• Experience with Windows-based virtual server environments

• Background in regulated industries (e.g., pharmaceutical, biotech, food, beverage, manufacturing)

• Knowledge of:

• IT infrastructure lifecycle management

• Network security implementation

• Regulatory compliance for computer-based systems (e.g., FDA guidelines)

• Experience coordinating across IT infrastructure, networking, and application teams

• Strong documentation and communication skills

Work Environment & Expectations

• Onsite role (5 days/week) with direct customer interaction
• Occasional travel may be required to support project delivery
• Provide after-hours support as needed
• Must complete assigned SOPs on time
• Expected to commit full-time for the duration of a multi-year project
• Strong documentation and communication skills

Compensation:

$125,000 - $160,000 with company subsidized medical, dental, and vision insurance with PTO and Holiday Offerings available