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Manufacturing IT Technician I / II

Exegistics
  • Indianapolis, IN
  • Instant Apply
4 days ago

Job Description


Manufacturing Shop Floor IT Technician I / II                                    




Position Overview

The Manufacturing IT Technician I/II is to serve as the first point of contact for employees needing technical support on the production floor by supporting the day-to-day technology needs of the organization. This includes a broad range of technology systems and devices within a manufacturing environment. This position plays a key role in maintaining operation uptime on the shop floor by troubleshooting hardware and software issues and supporting the day-to-day technology needs of the organization including computer setup and maintenance, user account support, business application troubleshooting, Microsoft 365 support, and cybersecurity-related activities by supporting infrastructure, and working directly with internal teams and external vendors.




The ideal candidate is hands-on, responsive, service-oriented, technically capable, comfortable troubleshooting issues independently, and comfortable working closely with employees by navigating the unique demands of a production setting. 




Key Responsibilities:
  • Serve as the first line of support for employee hardware, software, and application issues.
  • Provision and configure computers and other equipment for new hires.
  • Assist with the setup and provisioning of new user accounts.
  • Troubleshoot and resolve PC hardware and Windows operating system issues.
  • Apply software updates, patches, and security updates as needed or as requested by the cybersecurity team.
  • Provide support and training to employees using Microsoft 365 applications.
  • Review and respond to security reports and alerts.
  • Maintain the IT helpdesk queue, providing timely service (typically 30 minutes or less), and accurate documentation or escalation of incidents and resolutions.
  • Support and maintain the company's remote management tools.
  • Assist with access to and escorting visitors into the server room as required.
  • Help ensure company computers remain compliant with established cybersecurity and IT security requirements.
  • Perform hardware installation, repair, and maintenance across a wide range of devices. 
  • Desktop PCs, laptops, tablets, label printers (Zebra), paper printers, scanners, and conference equipment. 
  • Provide responsive on-site support while coordinating with remote IT team members / vendors as needed. 
  • Troubleshoot and support key software platforms. 
  • Epicor ERP, Microsoft 365, Adobe Applications, Training Manager, remote access tools, and BarTender label printing software/server. 
  • Troubleshoot and escalate network related issues (wired and wireless).
  • Use Ninja One remote support tools to assist users at the Columbus, IN location and other locations as necessary. 
  • Coordinate internal and external resources for IT-related projects and implementations. 
  • Document technical procedures and update IT documentation for staff reference and knowledge sharing. 
  • Manage, respond to, and escalate tickets within the ConnectWise service board system. 
  • Contribute proactive recommendations to improve IT processes, reliability, and user support efficiency. 
  • Support and maintain:
    • GeoVision camera systems
    • Avana VOIP phone system
  • Other duties as assigned.

Work Environment & Physical Requirements:
  • Regularly work on the manufacturing shop floor in close proximity to production equipment. 
  • Must be comfortable working in an active, sometimes noisy industrial setting. 
  • Able to lift and transport IT equipment as needed (e.g., desktops, printers, monitors) 

Qualifications:
  • 2 + Years or Experience in an IT support or technician role or a related field or relevant technical certifications and experience.
  • Strong working knowledge of Windows operating systems, basic networking (IP, DNS, DHCP) and general IT troubleshooting. 
  • Knowledge of PC hardware, configuration, and troubleshooting.
  • Experience supporting Windows operating systems, including Windows 10 and Windows 11.
  • Strong troubleshooting and problem-solving skills.
  • Ability to diagnose and resolve common hardware, software, account, and connectivity issues.
  • Familiarity with Microsoft 365 applications.
  • Strong customer service and communication skills.
  • Strong attention to detail and ability to document technical issues accurately.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Ability to work independently as well as collaboratively with a team.

Preferred Qualifications
  • Experience in a Manufacturing or Industrial Environment required
  • Previous experience in a helpdesk, desktop support, or IT support role.
  • Familiarity with Zebra printers, BarTender software, EPICOR ERP
  • Experience using ConnectWise and NinjaOne or similar IT tools. 
  • Experience with user account provisioning and access management.
  • Experience with endpoint management or remote monitoring and management tools.
  • Familiarity with cybersecurity alerts, patch management, and endpoint security practices
  • Experience supporting users in a regulated, healthcare, medical device, or manufacturing environment is a plus.

What Success Looks Like in this Role

Success in this role means employees receive responsive, professional technical support; new employees have properly configured technology and system access; support requests are accurately tracked and resolved; and company computers remain maintained, updated, and compliant with security requirements.













    

Numbers & Facts

LocationIndianapolis, IN

Skills

  • 1st Level Supportunmatched
  • Adobe Product Familyunmatched
  • Bartendingunmatched
  • Business Solutionsunmatched
  • Communication Skillsunmatched
  • Computer Maintenanceunmatched
  • Computer Organizationsunmatched
  • Computer Securityunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Desktop Administrationunmatched
  • Desktop PCunmatched
  • Detail Orientedunmatched
  • Document Scannersunmatched
  • Documentationunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Endpoint Securityunmatched
  • Establish Prioritiesunmatched
  • Hardware Administrationunmatched
  • Hardware Configuration Managementunmatched
  • Hardware Installationunmatched
  • Hardware Repairunmatched
  • Healthcareunmatched
  • Help Deskunmatched
  • IP (Internet Protocol)unmatched
  • IT Requirementsunmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Internet Securityunmatched
  • Laptop PCunmatched
  • Machiningunmatched
  • Maintenance Servicesunmatched
  • Manufacturingunmatched
  • Medical Equipmentunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • On Site Supportunmatched
  • PC Hardwareunmatched
  • Printersunmatched
  • Printingunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Production Supportunmatched
  • RMONunmatched
  • Remote Accessunmatched
  • Remote Team Managementunmatched
  • Security Complianceunmatched
  • Security Patchesunmatched
  • Software Administrationunmatched
  • Software Patchesunmatched
  • Staff Trainingunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • User Account Administrationunmatched
  • VoIP (Voice over IP)unmatched

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