Manufacturing Service Center General Manager

Lead a High-Performance Service Center

At 7:00 a.m., you set the pace. You walk the floor, greet technicians, review SQDIP boards, and align the team on safety, quality, delivery, inventory, and productivity goals. By mid-morning, you’re driving root cause countermeasures on a quality nonconformance and finalizing the monthly forecast with Sales. In the afternoon, you mentor a team lead, kick off a 5S/Visual Factory audit, and adjust staffing to meet an urgent customer commitment. You own the results—and the P&L reflects your decisions.

Role Overview

The Service Center Manager provides end-to-end leadership for an assigned location, accountable for operational performance, customer satisfaction, and profitability. You will oversee daily operations, facilities, inventory, safety, quality, and people management to ensure all customer and business deliverables are achieved.

People Leadership

• Direct day-to-day assignments for the Service Center workforce and act as a hands-on working manager.
• Assess team capabilities, identify skill gaps, and implement development and cross-training plans.
• Foster a motivated, positive culture focused on accountability and continuous improvement.
• Serve as liaison with Talent/HR to support employee needs and resolve issues.

Operations & Financial Ownership

• Own Service Center P&L; create corrective actions to address financial variances.
• Ensure product/service quality through rigorous root cause analysis and corrective action on all nonconformances.
• Champion Lean initiatives and continuous improvement to elevate performance, inventory management, and profitability.
• Lead safety programs: conduct monthly inspections, perform Job Safety Analyses (JSA), and swiftly mitigate hazards.
• Drive accurate monthly forecasting with the sales team to meet or exceed targets.
• Implement and sustain 5S/Visual Factory; perform monthly audits and promptly resolve audit findings.
• Support plant-wide and cross-functional special projects as needed.
• Deliver strong SQDIP results and reinforce effective Root Cause Countermeasures (RCCM).

Competencies

• Builds Networks: Develop robust internal/external networks and leverage cross-functional expertise to serve customers.
• Communication Proficiency: Communicate clearly, openly, and effectively with teams and customers.
• Interpersonal Savvy: Use tact and diplomacy; build rapport with customers and peer Service Center Managers.
• Customer Focus: Nurture productive relationships, uncover opportunities, and partner with Regional and Service Sales Representatives.
• Lean Manufacturing Principles: Continuously evaluate processes using Lean tools to enhance performance and profitability.

How Success Is Measured

Performance is aligned to corporate objectives, with emphasis on EBITDA and On-Time Shipment. Additional success indicators include:

• Depth of thought and quality of decisions
• Consistency in driving results and honoring commitments
• Effectiveness in collaborating and leading others
• Self-awareness of strengths and growth areas

Supervision

Direct oversight of all employees within the assigned Service Center.

Work Environment

Manufacturing environment.

Physical Requirements

• Regularly required to talk and hear.
• Frequently stand, walk, handle materials with hands, and reach with arms.
• Visual acuity for close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Ability to lift up to 75 lbs.

Schedule

• Core work hours: 7:00 a.m. – 5:00 p.m.
• Occasional evenings and weekends based on operational needs.

Travel

Occasional travel required.

Qualifications

• Associate degree required.
• 4–6 years’ experience as a Site Manager or Facility Manager.
• Strong mechanical and technical aptitude.