MAP Case Manager

Job Description - MAP Case Manager (26141503)

Position Title:

MAP Case Manager - (26141503)

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: https://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26141503&tz=GMT-06:00&tzname=America/Denver

Make a meaningful impact on public safety and professional recovery across Montana. As a Case Manager with the Employment Standards Division, you will play a critical role in supporting licensed professionals as they navigate compliance requirements and work toward maintaining or regaining their ability to serve their communities.

This position offers the opportunity to work in a mission-driven environment where accountability, fairness, and positive outcomes are at the center of everything we do. You will work with high-needs participants facing complex and often challenging circumstances, where continuity of care is essential-not only for their success, but for the safety and well-being of the public.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

It''s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

POSITION OVERVIEW:

The Montana Assistance Program (MAP) supports licensed professionals across the state who may be experiencing substance use, mental health, or physical challenges that affect their ability to practice safely. This position serves as a key point of contact for program participants, ensuring compliance with established monitoring agreements. The Case Manager works closely with participants, providers, and internal staff to support consistent program implementation and informed decision-making. This role contributes directly to public protection while supporting participants in successfully completing program requirements.

WHAT'S IN IT FOR YOU:

• Meaningful public service: Contribute to protecting Montana communities while supporting individuals in returning to safe, professional practice.
• Skill development and growth: Build expertise in case management, regulatory compliance, and professional communication within a structured program environment.
• Collaborative work environment: Work alongside a supportive team of professionals committed to consistency, fairness, and continuous improvement.
• Impactful relationships: Engage directly with participants and providers, developing strong interpersonal and problem-solving skills.
• Career-building experience: Gain valuable experience in compliance, documentation, and program operations that can support advancement in public sector or regulatory roles.

ESSENTIAL FUNCTIONS:

• Monitor participant compliance: Track and oversee participant progress in meeting the terms of monitoring agreements, ensuring timely follow-up and documentation of required activities.
• Maintain accurate records: Document participant interactions, progress, and supporting information to ensure complete, accurate, and up-to-date case files for program and board review.
• Coordinate communication: Serve as the primary liaison between participants, treatment providers, and program staff to support clear, consistent communication and successful outcomes.
• Identify and resolve issues: Evaluate participant challenges, identify root causes of non-compliance, and collaborate with program staff to develop appropriate solutions.
• Ensure program consistency: Work with colleagues to promote consistent application of procedures, documentation practices, and monitoring standards across the program.
• Escalate compliance concerns: Identify and report potential violations or risks, escalating issues to the Program Coordinator for further evaluation and action as needed.
• Support program integrity: Contribute to a fair and accountable process that balances participant support with the program's public protection mission.

REQUIRED SKILLS AND COMPETENCIES:

Candidates must demonstrate the ability to:

• Case management and prioritization: Candidates must demonstrate the ability to manage multiple participants, track progress, prioritize tasks, and meet deadlines in a dynamic environment.
• Regulatory application and compliance: Candidates must demonstrate the ability to interpret and apply laws, rules, and contractual agreements, ensuring adherence to program and regulatory requirements.
• Records management and reporting: Candidates must demonstrate the ability to maintain accurate records, manage data in electronic systems, and prepare clear, concise reports for decision-makers.
• Confidentiality and ethical judgment: Candidates must demonstrate the ability to handle sensitive information appropriately and apply privacy laws, policies, and sound judgment in all situations.
• Problem solving and critical thinking: Candidates must demonstrate the ability to analyze issues, identify root causes, and develop practical, compliant solutions using data and evidence.
• Interpersonal and communication skills: Candidates must demonstrate the ability to communicate effectively with diverse audiences, build professional relationships, and convey complex information clearly and respectfully.
• Team collaboration and accountability: Candidates must demonstrate the ability to work collaboratively, contribute to a consistent team approach, and support shared program goals.
• Technology proficiency: Candidates must demonstrate the ability to use office software and case management systems to track, manage, and report information effectively.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience managing cases, projects, or workloads that require tracking progress, enforcing requirements, or ensuring compliance with established standards.
• Experience interpreting and applying laws, rules, contracts, or policies in a professional setting.
• Proficiency using Microsoft Office applications and the ability to learn and effectively use case management or database systems.
• Strong written and verbal communication skills, including experience explaining requirements and documenting detailed information for diverse audiences.
• Experience handling confidential or sensitive information with discretion and in compliance with privacy requirements.
• Ability to work collaboratively while exercising independent judgment and decision-making within established guidelines.
• A degree in Human Services a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as "RELEVANT" or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified required skills and competencies, with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment.

Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process, please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation, sick leave and holidays.
• Military leave: You'll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises.
• Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click here to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. - Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click here to learn more!
• Career progression, training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.
• This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

28.41 - 29.25 Hourly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena

Other Locations

: Philipsburg, Billings, Three Forks, Missoula, Miles City, Kalispell, Havre, Deer Lodge, Glasgow, Big Timber, Livingston, Dillon, Boulder, Glendive, Whitefish, Lewistown, Cut Bank, East Helena, Anaconda, Butte, Conrad, Townsend, White Sulphur Springs, Bozeman, Ennis, Great Falls Agency: Department of Labor & Industry Union: Montana Federation of Public Employees

Posting Date

: Jun 22, 2026, 11:35:35 PM

Closing Date (based on your computer''s timezone)

: Jul 8, 2026, 11:29:00 AM

Required Application Materials: Cover Letter, Resume

Contact Name: Office of Human Resources | Contact Email: dliapps@mt.gov | Contact Phone: 406-444-7069 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.