MARC Lead (Night Shift)

CyrusOne

Carrollton, TX

Apply

JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Cloud Computing, Collocation, Communication Skills, Cross-Functional, Customer Experience, Customer Satisfaction, Digital Art, Documentation, Electrical Engineering, Environmental Impact, Fortune 1000 Customers, Hybrid Cloud, Incident Management, Incident Response, Leadership, Leading Edge Technology, Mechanical Engineering, Microsoft Office, Multitasking, Network Operations Center, On Call, Operational Support, Operations Management, Operations Processes, People Management, Presentation/Verbal Skills, Problem Solving Skills, Project Management Software, Project/Program Management, Quality Management, Reporting Skills, Root Cause Analysis, Standard Operating Procedures (SOP), Sustainability, System Operations, Team Lead/Manager, Team Player, Time Management, Training Program Development, Willing to Travel

LOCATION

Carrollton, TX

POSTED

Today

As part of the Operations Systems team, you will collaborate with highly motivated engineers, technical experts, and innovators in the data center industry. The MARC Lead plays a critical role in driving operational excellence and enhancing customer experience across the CyrusOne portfolio.

This role provides leadership to the Monitoring, Analysis, Response, and Communication (MARC) team, with accountability for tactical processes and day-to-day operations. The MARC Lead ensures effective incident management, proactive operational support, and timely escalation, directly impacting site performance, productivity, and overall operational success.

Key Responsibilities

+ Lead and direct the MARC team, ensuring alignment with engineering and operational goals

+ Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio

+ Oversee incident management operations to protect, maintain, and enhance data center performance and value

+ Provide both reactive and proactive support to operational facility teams across data center and critical infrastructure environments

+ Serve as an escalation point and participate in on-call rotations for critical incidents

+ Assist in incident investigations using structured problem-solving methodologies to identify root causes

+ Demonstrate strong leadership, responsiveness, and creativity in resolving complex operational and technical challenges

+ Manage external contractors and coordinate across multiple stakeholders and cross-functional teams

+ Identify opportunities to improve quality, customer experience, and cost efficiency; execute approved improvement initiatives

+ Support the development and delivery of training programs to enhance team technical capabilities

+ Assist in the rollout and adoption of standardized tools, processes, and systems

+ Prepare reports and presentations for senior leadership

+ Build and maintain strong working relationships across all levels of the organization

+ Effectively manage multiple priorities and deliverables in a fast-paced, high-pressure environment

Minimum Qualifications

+ High school diploma or equivalent required

+ Proven ability to build strong relationships with internal stakeholders, vendors, and customers

+ Excellent communication, teamwork, organizational, and problem-solving skills

+ Minimum of 2 years managing teams and delivering against program requirements

+ Proficiency in Microsoft Office Suite and project management tools

+ Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures

Preferred Experience & Skills

+ 5+ years of experience in data center operations or critical infrastructure environments

+ 2+ years of leadership or supervisory experience

+ Strong understanding of critical facility systems, operations, and incident response workflows

+ Experience supporting operational escalation processes and driving resolution in high-impact environments

Education

+ Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field preferred

Work Environment

+ Fast-paced, dynamic data center and critical infrastructure environment

+ Ability to manage high-pressure situations and competing priorities

+ Some travel required

+ Must be available to work Monday- Friday 11pm- 7am.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

CyrusOne

Resume Resources

Free Resume Templates Free Resume Builder