Marine Claims Representative

The Walt Disney Company

Celebration, FL

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JOB DETAILS

SKILLS

Accounting, Analysis Skills, Billing, Business Law, Claims Management, Claims Processing, Communication Skills, Computer Skills, Cost Effectiveness Analysis, Detail Oriented, Documentation, Establish Priorities, File Management, Insurance Regulations, International Business, International Operations, Leadership, Legal Support Skills, Litigation, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Monitor Regulations, Multilingual, Multitasking, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Regulations, Regulatory Compliance, Reporting Skills, Risk, Risk Management, Team Player, Time Management, Writing Skills

LOCATION

Celebration, FL

POSTED

3 days ago

About the Role:

As a Marine Claims Representative, you will play a key role in supporting Disney's corporate risk and claims function by managing marine injury, illness, and property damage claims that impact our global operations. Positioned within the Corporate segment, you will collaborate with world-class professionals who help keep Disney at the leading edge of entertainment while protecting our people, guests, and assets around the world. This early career role is ideal for a detail-oriented problem-solver and independent worker who is eager to grow expertise in marine claims within a dynamic, entertainment-focused environment.

Responsibilities:

In this role, you will administer a portfolio of marine claims from first notice through resolution, ensuring each file is handled accurately, efficiently, and in alignment with departmental guidelines and corporate objectives. Working closely with fellow claims representatives, internal stakeholders, and external partners, you will apply sound judgment to evaluate exposure, escalate high-risk matters, and drive timely, cost-effective outcomes that support Disney's global operations and reputation. This role matters because effective claims handling safeguards the company's people, brand, and resources, and requires strong analytical skills, clear communication, collaboration, and the ability to work independently in a fast-paced environment.

· Administer marine injury, illness, and property damage claims while accounting for complex maritime considerations and applicable regulations.

· Review claim files in accordance with departmental operating guidelines, ensuring accuracy, completeness, and appropriate action plans.

· Process medical invoices and related documentation in a timely and accurate manner to support efficient claim resolution.

· Drive timely resolution of property damage claims, balancing service, cost-effectiveness, and compliance requirements.

· Identify incidents with significant exposure and escalate appropriately to senior claims professionals or leadership.

· Place the P&I Club (insurer) on notice for incidents with potential excess coverage exposure and collaborate with them through resolution.

· Review claim files for timeliness, accuracy, and quality of documentation, updating strategies to move files toward successful and cost-effective outcomes.

· Administer litigated claims, including comprehensive case evaluation, coordination with legal partners, and monitoring of litigation milestones.

· Maintain strict confidentiality of sensitive information and ensure compliance with internal policies and applicable laws.

· Leverage automated claims administration and management systems to document activities, track progress, and generate reports.

· Partner effectively with internal stakeholders and external vendors, demonstrating strong relationship-building, negotiating, and influencing skills.

· Manage workload under deadline pressures, prioritizing multiple tasks while maintaining high standards of organization and attention to detail.

Required Qualifications:

· Strong analytical and problem-solving skills with the ability to evaluate complex marine claim scenarios.

· Demonstrated ability to work both as a collaborative team member and as an independent worker managing individual claim files.

· Excellent oral and written communication skills, including the ability to deliver concise and informative claim summaries.

· Proficiency with automated claims administration and management systems and general computer skills in a Windows environment (Word, Outlook, Excel, PowerPoint).

· Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks under deadline pressure.

· Ability to handle confidential information with discretion and professionalism.

· Effective relationship-building, negotiating, and influencing skills when working with internal and external stakeholders.

· Comfort working in a fast-paced, innovative corporate environment supporting a global entertainment business.

· Minimum Required Education: Bachelor's degree or higher in Business, Risk Management, Maritime Studies, or a related field.

· Valid 6-20 All-Lines Adjuster's License with the State of Florida.

· Years Of Experience: 2+ years of experience in claims handling, preferably with exposure to marine or maritime-related claims.

Preferred Qualifications:

· Bilingual communication skills to support a diverse, global workforce and guest population.

· Experience processing and handling crew maritime-related claims, including injury and illness matters.

· Background working within or supporting large, global, or entertainment-focused organizations.

· Demonstrated success in an early career role requiring independent work, sound judgment, and the ability to explain complex information to varied audiences.

· Advanced education such as a master's degree or additional coursework in Risk Management, Insurance, Maritime Law, or Business.

The hiring range for this position in Florida is $68,600 to $91,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10152732

Location: Celebration,Florida

Job Posting Company: Disney Cruise Line
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the Company

The Walt Disney Company

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Entertainment Venues and Theaters

WEBSITE

https://jobs.disneycareers.com

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