Marine Service Manager

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts
• Tuition Reimbursement Program
• Tool Repurchasing Program
• ABYC Training

The Service Manager is responsible for managing service department and service teammates. The Service Manager will manage requirements of the service department to successfully achieve objectives and ensure service work is performed in a timely & efficient manner. The Service Manager reports to the General Manager.

Essential Duties and Responsibilities

• Interpret the needs of SHM members and all vessels

• Determine maintenance needs and schedule all service work

• Provide clear and precise instructions on work orders for technicians

• Manage all service department teammates and equipment

• Communicate with boat owners regarding service needs and timelines.

• Resolve customer concerns and service-related issues.

• Provide repair estimates and explain technical findings.

• Maintain high levels of customer satisfaction and retention.

• Estimate cost of repairs

• Provide timely updates and take initiative to exceed member satisfaction, even if it requires overcoming challenges

• Coordinate and manage activities of workers engaged in repairing, painting, and otherwise restoring vessels to seaworthy condition

• Hire, train, motivate, mentor, and evaluate teammates while also leading by example

• Follow and promote a safe working environment

• Assist with repairing vessels as needed

• Coordinate with General Manager to ensure that the financial obligations of the service department are met

• Set and meet ongoing goals of service department & marina

• Available to work overtime as needed

• Other duties as assigned by Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements

• High school diploma or equivalent required
• 5 years' relevant experience preferred
• Proficient in Microsoft Office
• ABYC and/or manufacturer certifications preferred
• Ability to ascend and descend a ladder
• Must carry own tools
• Ability to work in confined spaces
• Ability to lift 50 pounds
• Basic boat handling skills a plus
• Any skills considered standard that a Service Manager should possess

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates' professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.