Market CSR 501 Full Time

CStore CSR at The Spinx Company

The role of a CStore CSR at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment insupport of our Company Policies, Core Values and Operations Priorities.

Job duties and responsibilities include but are not limited to ensuring store safety procedures are followed, food safety and sanitation standards are met or exceeded, as well as making certain that food quality, consistency, and selection meet company standards and expectations.

Benefits:

• Anniversary Bonus ($50 every 6 months)
• Premium Holiday Pay
• Paid time off after 6 months
• 401k Retirement Plan with Company Match/Profit Sharing
• $0.25 weekly fuel discount (per gallon)
• Holiday Savings Club
• Bi-Annual Reviews
• Health Insurance
• Dental/Vision Insurance
• Short Term Disability
• Tuition Assistance
• Scholarship Opportunities

JOB SUMMARY: The Market Associate plays a crucial role in ensuring excellent customer service, efficient store operations, and adherence to company policies. This position involves handling various tasks including customer service, store stocking and cleaning, assisting customers, checking in vendors, food prep, and maintaining a positive attitude at all times. Additionally, the Market Associate may be required to serve alcohol, for which appropriate training will be provided. This role also entails responsibility for cash handling, inventory management, and strict adherence to company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
• Perform all assigned tasks and functions in such a way to keep your work environment, associates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Market Manager.
• Customer Service: Provide exceptional customer service by promptly addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
• Store Operations: Perform day-to-day tasks such as stocking shelves, organizing displays, and maintaining cleanliness and tidiness throughout the store.
• Assistance to Customers: Assist customers in finding products, answering questions, and providing recommendations, ensuring their needs are met.
• Vendor Management: Check in vendors, verify deliveries, and ensure proper stocking of inventory.
• Food Preparation: Prepare food items following established guidelines, including handling ingredients, cooking, packaging, and maintaining quality standards.
• Positive Attitude: Maintain a positive and friendly demeanor while interacting with customers, colleagues, and vendors, promoting a welcoming atmosphere.
• Alcohol Service: If required, complete appropriate training to serve alcohol responsibly, adhering to all legal regulations and company policies.
• Cash Handling: Handle cash transactions accurately, process payments, and maintain proper cash register procedures, ensuring accountability and security.
• Inventory Management: Assist with inventory control by conducting regular stock checks, restocking shelves, and reporting discrepancies or shortages.

Living our Core Values is an essential part of each and every job

• Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
• Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other's talents and contributions. Our competitive strength is and always will be our people.
• Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• Passionate – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
• Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

QUALIFICATION REQUIREMENTS:

• Market Associates must be 18 years of age to work in the Spinx Market & Eatery.
• The Market Associate must be available to work a variety of shifts including but not limited to nights, weekends, and holidays.
• The Market Associate may and be expected to periodically participate in company sponsored training classes related to his/her job.
• Previous experience in customer service, retail, or hospitality is preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Ability to handle cash transactions accurately and responsibly.
• Basic knowledge of inventory management and store operations.
• Flexibility to work in a fast-paced environment and handle multiple tasks efficiently.
• Positive attitude, friendly demeanor, and ability to work well in a team.
• Must be able to speak, read and write in the English language.

CERTIFICATES, LICENSES, REGISTRATIONS: Must achieve and maintain TIPS certification.

MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situation.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and hear. The employee is frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The employee may be required to stock shelves, carry trash containers, work with and around hot cooking equipment and grease and to tolerate gasoline fumes and cleaning products. The employee will be required to sweep, mop floors, dust shelves, clean restrooms, the parking lot and surrounding areas. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts, in high or precarious places and is occasionally exposed to toxic or caustic chemicals, extreme heat, and the risk of electrical shock. The noise level in the work environment is usually moderate to high.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.