Market Development Manager - Dialysis

Who is Rendevor Dialysis?

We are a family-owned and operated company founded over 30 years ago by a Dialysis RN who believes everyone is entitled to excellent medical treatment from talented clinicians.

Our Mission

To bring thriving onsite dialysis partnerships to any under-serviced healthcare institution in need.

What’s In It For You?

Our company offers a competitive total rewards package above industry standards in most markets and we pride ourselves in providing a caring, positive culture for our employees.

We offer an extremely generous package including:

• Fantastic employee benefit package
• Employer contribution to H.S.A.
• F.S.A. tax savings benefits
• A 4% dollar-for-dollar company match to the 401k plan with immediate vesting
• A generous PTO accrual program
• A PTO cash-out provision
• Tuition reimbursement program
• Employee referral bonus program
• Robust employee recognition and appreciation program
• Quality employee training and development programs
• Comprehensive Medical Benefits
• Vision
• Dental
• STD/LTD/Voluntary Life
• Accident, Critical Illness and Hospital Indemnity Plans
• Pet Insurance
• Discounted auto and home insurance
• Discounted legal services program
• Employer-paid life insurance for 1x employee salary
• Employer-paid assistance program with complimentary counseling, wellness, and legal sessions for employees and household members
• Complimentary year-long weight loss program
• Health & Wellness Program with gift card giveaways

What You’ll Do:

The Market Development Manager (MDM) is responsible for increasing patient referral activity and Rendevor Market presence in designated geographic territory(s). The MDM will build and maintain relationships with hospital discharge planners, case managers, social workers, nephrologists, and other members of the healthcare community that oversee or influence the discharge of dialysis patients in need of skilled nursing or home dialysis. The role is also responsible for assisting (internal and external) admission teams with expediting patient referrals and assisting with required documents. The MDM will establish close working relationships with Rendevor partnered SNF marketing, admission, and leadership teams and assist them in developing plans for onsite dialysis success. The ideal candidate will be capable of utilizing a diverse strategy of market analysis tools as well as in field intelligence to understand each community in their assigned territory, maximize Rendevor presence, and drive divisional success. They will serve the community as a trusted resource and industry expert driving treatment utilization while adding value to SNF partner teams and strengthening goodwill with hospital partners. MDMs will work closely with internal Business Development, Admission, Marketing, and Clinical teams to facilitate collaborative successes.

Minimum Qualifications:

Education & Licensure:

• Bachelor's degree or equivalent work experience
• Valid driver license and insurance coverage required

Experience:

• 5 years of field marketing experience required (healthcare preferred)
• 2 years of hospital experience preferred
• Demonstrated record of success in territory and relationship growth
• Strong client/account management experience
• 2+ years CRM experience (required)
• Knowledge of Referral Systems and EMRs

Skills & Abilities:

• Effectively communicate complex concepts to marketers, leadership, and healthcare providers
• Promote positive brand awareness
• Excellent relationship-based marketing skills
• Self-managed, accountable, and independent
• Content creation and marketing communications
• Strong analytical, problem-solving, and organizational skills
• Goal-oriented with a measurable-outcomes mindset

Metrics:

• Achieve and sustain TUR targets at individual sites and within assigned market and territory responsibility
• Identify referral patterns and opportunity gaps
• Achieve targeted referral conversion rates
• Weekly, Monthly, Quarterly in field presentations to accounts

Essential Duties and Responsibilities:

• Build and maintain high-frequency relationships with hospital discharge planners, case managers, and social workers
• Analyze patient referral, approval, and admissions analytics; build strong patient flows from hospital discharge into the Rendevor network
• Increase site treatment utilization rates through proactive outreach and relationship management
• Work virtually to optimize geographic and local market coverage
• Document key contacts, relationships, and discussions in CRM system
• Provide hospital field intelligence to leadership on highest-potential referral sources
• Collaborate with leadership on brand growth initiatives and new partnership strategies
• Maintain accurate documentation practices and report regularly to leadership
• Drive co-marketing field engagement meetings with partner SNF accounts; collaborate on events with internal and external stakeholders
• Self-manage personal monthly calendar, tasks, objectives, and goals

Supervision:

• Reports to the VP, Business Development

Work Environment:

This job operates both remotely and in an office/home office setting. Regular travel is required to support multiple dialysis programs across assigned regions. Ability and willingness to travel (up to 50%) to network facilities and sites around the state.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. To perform the essential functions of this job, the employee is required to sit and work at a computer for extended periods. This position requires the ability to walk, push, pull and lift up to 15 pounds. Specific visual abilities required by this job include close vision and ability to adjust focus.

Rendevor Dialysis is an Equal-Opportunity Employer.