Job Description
The Market Manager is a manager that leads the day-to-day activates of a Field Sales team and sales center stores in sales strategies to drive revenue and customer satisfaction to meet organizational objective. This role will execute strategies to drive sales, expand market share, and ensure customer satisfaction within a geographic area to meet operational goals including annual sales, margin targets, and operating income.
Duties and Responsibilities:
- Participate in sales calls with the Field Sales team member to supplement selling efforts.
- Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and field sales team members.
- Build and maintain relationships with key customers within the geography and collaborate with Sales Representatives to address any needs or issues of key accounts.
- Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adapt sales strategies and approaches to drive sales.
- Conduct regular sales team meetings to review performance, share updates, review best practices, and communicate organizational strategies.
- Serve as a point of contact for the Field Sales team to help resolve customer issues or concerns.
- Ensure the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management.
- Monitor Field Sales team members selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.
- Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies.
- Achieves revenue, budget, and other business objectives for each fiscal year for assigned market.
- Develops and implements strategic plans to accommodate corporate goals in assigned market.
- Analyzes sales reports showing sales volumes, profit per sales (EVA), and margins utilizing analytics tools.
- Ensures compliance with HR policies including hiring, firing, performance management, and DOT compliance.
- Performs other duties as needed.
Required Experience and Education:
- Bachelor's degree in a related field or equivalent education and/or experience.
- 6-8 years relevant experience or equivalent education and/or experience.
- 1-3 years of management experience.
Competencies:
- Requires specialized depth and/or breadth of expertise in own job discipline or field.
- Focused on and responsible for their team's productivity and collective impact.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, delegate, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using Microsoft Office Suite products.
- Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Numbers & Facts
| Location | Honolulu, Hawaii |
| Industry | Advertising and PR Services |
| Year Founded | 1947 |
| Website | http://www.daltile.com/ |
About Company
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled
Skills
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