Market Manager (MM) - Multi-Unit Manager

Own the business. Lead the team. Deliver results. Serve as the General Manager of your home property while leading and supporting two additional hotels. This multi-unit role is responsible for driving financial performance, developing high-performing teams, and ensuring exceptional guest experiences across the market. Pay: $65,000 - $75,000 salary per year (based on experience) + commission eligibility Benefits: Benefits, PTO, and 401(k) available J&P Hospitality Management, LLC Job Description Job Title: Market Manager Reports to: Area Manager or Regional Vice President FLSA Status: Exempt Location: Multi-Property Direct Reports: Varies (GM of assigned property; provides guidance to 2-3 additional hotels) Department: Property Operations JOB SUMMARY: The Market Manager serves as the General Manager of their home property while providing operational support and leadership to 23 additional hotels within their geographic area. This developmental role is designed to prepare high-performing General Managers for a future Area Manager position. The Market Manager helps ensure consistent operational performance, guest satisfaction, and compliance across assigned hotels while continuing to drive success at their own location. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee daily operations of their assigned property, including staffing, guest experience, cleanliness, maintenance, and financial performance. Manage the hotel according to business plans and budgets, with a strong focus on room sales, labor control, and guest satisfaction. Ensure compliance with local, state, and federal employment laws and safety regulations. Recruit, hire, onboard, and train team members, holding them accountable through coaching, feedback, and performance reviews. Conduct daily inspections to ensure brand standards are met and respond quickly to guest feedback or operational issues. Maintain relationships with local businesses and monitor local competition to improve hotel performance. Serve as a coach and operational resource to 23 nearby General Managers or properties. Conduct site visits to provide feedback on operations, cleanliness, compliance, and guest satisfaction. Partner with supported GMs to monitor financials, labor, and team development goals. Assist supported hotels with hiring, onboarding, training, and resolving operational or employee relations issues as needed. Share best practices, mentor newer leaders, and help foster a culture of accountability and hospitality. Collaborate with the Area Manager or Regional Vice President to support company initiatives at assigned properties. Respond to urgent matters or assist with incident management at supported locations when needed. Perform other job duties as assigned. QUALIFICATIONS: 25 years of General Manager experience in hospitality, restaurants, retail, or service industries. Proven success in managing a single-unit business and improving operational performance. Demonstrated leadership, coaching, and mentoring abilities. Strong business acumen with experience managing budgets, labor, and guest satisfaction metrics. Knowledge of employment laws and HR practices. Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams). High emotional intelligence with strong communication and problem-solving skills. Strong organizational and time management skills. Good judgement and decision-making skills. Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus. High school diploma or equivalent required; college degree preferred. EXPECTATIONS: Must have a flexible schedule, including availability on nights, weekends, and holidays as needed. Occasional travel required (2030%), including overnight stays and short-notice trips to supported properties. Must live within the assigned market and have reliable transportation. Valid drivers license and Real ID-compliant ID required. Must maintain a neat, professional appearance appropriate for a hospitality leader. Must be 18 years of age at the time of hire and legally authorized to work in the United States without current of future visa sponsorship. Employment is subject to E-Verify verification. Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy. PHYSICAL REQUIREMENTS: Must be able to use a computer and phone for extended periods. Must be able to stand, walk, and climb stairs for long periods. Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance. Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff. Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus. Must be able to perform the essential job functions with or without reasonable accommodation. J&P Hospitality is an Equal Opportunity Employer. We are committed to creating a workplace where all applicants and employees are treated with respect and fairness. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by law. J&P Hospitality participates in E-Verify. After an offer of employment is accepted, we will verify the identity and employment eligibility of all new hires as required by federal law. Applicants must be legally authorized to work in the United States.