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Market Manager

Kinetic Corporation

Phoenix, AZ

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Calibration, Coaching, Communication Skills, Cost Control, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Data Analysis, Ecosystems, Hubs, Insurance, Interpersonal Skills, Leadership, Maintenance Services, Operational Audit, Operations, Operations Management, Operations Processes, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Robotics, Team Lead/Manager, Team Player, Trend Analysis
LOCATION
Phoenix, AZ
POSTED
5 days ago
The company

Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic's service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.

The role

The Market Manager is responsible for overseeing the daily operations, team management, customer relationships, and financial performance of Kinetic service hubs in the Arizona market and adjacent geographies. This role requires a hands-on leader with expertise in managing teams, meeting performance targets, and ensuring exceptional customer satisfaction. The Market Manager will drive hub success through effective management of vehicle throughput, revenue, and customer engagement, while maintaining high operational standards.

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Responsibilities

  • Operations management
    • Implement and maintain operational processes to maximize efficiency and reduce costs
    • Maximize vehicle throughput to meet regular performance targets
    • Hit agreed-upon financial targets
  • Team management
    • Manage Hub employees, including technicians, porters, and flex porters
    • Provide guidance, coaching, and support to team members to ensure high performance
    • Oversee hiring, training, and performance evaluations, in collaboration with leadership
    • Foster a positive team environment focused on collaboration and accountability
  • Customer engagement
    • Serve as the primary point of contact for customers, ensuring expectations are met and satisfaction is high
    • Onboard new customers and expand services with existing accounts
    • Develop and maintain strong relationships with customers to maximize vehicle service/calibration opportunities
  • Reporting
    • Track key performance indicators (KPIs), including vehicle throughput, revenue, and customer satisfaction
    • Provide daily and weekly Hub performance reports to leadership
    • Analyze operational data to identify trends, address gaps, and recommend and implement improvements
  • Collaboration
    • Coordinate with Customer Success and Operations Leadership to align hub activities with company goals
    • Support cross-functional initiatives to enhance efficiency and improve the customer experience
Required qualifications
  • Experience: 5+ years of collision management experience or a related operational role
  • Leadership: proven ability to manage teams, deliver results, and foster a collaborative work environment
  • Customer service: strong interpersonal and communication skills that build lasting customer relationship
  • Problem solving: analytical mindset with the ability to address a wide range of operational challenges effectively
Benefits
  • Competitive salary, performance bonus, and incentive stock options (ISOs)
  • Health, dental, vision, life, and disability insurance
  • 401(k) plan with company match
  • Health savings account (HSA) available with company contribution
  • Flexible spending accounts (FSAs)
  • Paid vacation and holidays
  • Ongoing training and professional development opportunities


Join us!

Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities. If you meet the qualifications for this position and would like to join our team, please submit your resume for consideration.

About the Company

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Kinetic Corporation

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