Market Team Member (Full-time)

philoridgefarm.org 2766 Mt. Philo Road, Charlotte, Vermont, 05445 Job Description: Market Team Member Title: Market Team Member Department: Hospitality team Type: Full-time, Non-exempt, Hourly Report: Market Manager, Shift Supervisor Location: Philo Ridge Farm in Charlotte, Vermont About Philo Ridge Farm Philo Ridge Farm (PRF) is a nonprofit 501(c)(3) working demonstration farm located in Vermont's Champlain Valley. Using innovative and ecologically sustainable practices, we steward over 500 acres of pastureland, forests, and diversified produce gardens. We rotationally graze heritage breed livestock and cultivate certified organic fruits, vegetables, and flowers. Our mission is to promote organic regenerative agriculture through hands-on research, education, and community engagement. As a nonprofit living laboratory, we provide farmers, students, and the public with opportunities to explore sustainable farming practices. Through educational initiatives and collaborative partnerships, we seek to deepen our understanding of food systems, environmental stewardship, and the essential role of food and agriculture in building resilient, healthy communities. Position Overview Philo Ridge Farm is seeking a warm, detail-oriented Market Team Member to support our Hospitality program by delivering exceptional customer service and high-quality food and beverages. This role includes setting up and maintaining the deli, market floor, dining area, and coffee counter, as well as preparing and serving espresso drinks, tea, and light fare. The ideal candidate is personable, organized, and passionate about food, coffee, and creating a welcoming guest experience. Reporting to the Market Manager or Shift Supervisor, this team member plays a key role in ensuring the Market is clean, well-stocked, and beautifully presented at all times. The Market Team Member position is full-time including availability for mornings, evenings, weekends, and holidays based on business needs. Responsibilities Provide warm, knowledgeable customer service by welcoming guests, sharing the Philo Ridge Farm story, and guiding them through our Market offerings Maintain strong knowledge of seasonal items, daily specials, and retail products to confidently answer questions and make thoughtful recommendations philoridgefarm.org 2766 Mt. Philo Road, Charlotte, Vermont, 05445 Take and process orders for food, beverages, and retail items; operate the POS system with speed and accuracy Prepare espresso drinks, drip coffee, tea, and other non-alcoholic beverages according to house recipes and standards Set up, stock, and maintain all guest-facing areas-including the coffee bar, deli, pastry case, retail displays, and self-service stations-to ensure they are clean, organized, and visually appealing throughout the day Keep refrigerators, freezers, and merchandise shelves well-stocked, properly labeled, and attractively arranged Follow safe food handling practices and cleanliness standards in compliance with Philo Ridge Farm policies and health regulations Complete opening and closing checklists, support kitchen and market side work, and help ensure smooth daily operations Collaborate positively with fellow team members and assist across departments as needed, including participating in staff training and reporting any equipment issues Qualifications Minimum 1 year of experience in a café, retail, or food service environment; barista experience strongly preferred Strong understanding of coffee and espresso preparation, with interest in current brewing methods and trends Demonstrated commitment to exceptional, attentive, and gracious customer service Friendly, professional, and poised with excellent communication and interpersonal skills Passion for or interest in regenerative agriculture and farm-to-table food systems Self-motivated, reliable, and punctual team player with a flexible, can-do attitude Comfortable working in a fast-paced, dynamic environment; able to follow instructions and maintain organization under pressure Willingness to support various tasks and other departments as needed Physically capable of standing or walking for extended periods, lifting and moving up to 50 pounds, and working in a range of indoor and outdoor conditions Compensation $16 - $20 per hour, based on experience, plus a share of the tip pool. Benefits & Perks Employment benefits may include accrued paid time off, staff meals, health care benefits, an employee discount on products in our market, and many professional development opportunities. Application Process To apply, please send the following via email to jobs@philoridgefarm.com: Resume Three references, including contact information philoridgefarm.org 2766 Mt. Philo Road, Charlotte, Vermont, 05445 Qualified candidates will be contacted directly. No phone calls. Frequently cited statistics show that women and people from underrepresented groups apply to jobs only if they think they meet 100% of the criteria. If you meet many but not all the criteria and feel you may be a good fit for the role, PRF encourages you to apply. PRF is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies. In addition, PRF will provide reasonable accommodations for qualified individuals with disabilities.