Senior UX / Product Design Lead 100% Remote role
3–4-month contact with possibility of Conversion
Responsibilities and Duties:
This job will endorse, adopt, and drive a product experience vision using range of user-centered design methodologies, providing insights and product design recommendations that will digitally transform healthcare and help our members live their best lives. This job will focus on process and project implementation partnerships, requirements synthesis on multiple priority projects, and balancing design advocacy with thought leadership and mentoring junior staff to deliver digital product strategies for Highmark Health.
Organize and facilitate human-centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing reporting, user needs analysis and proof of concept demonstrations that lead to customer validated, scalable design recommendations
Mentor and coach designers in Human Centered Design, Lean UX, and Agile Methodologies as well as prototyping tools. Lead the team in understanding user needs, mapping needs to product value to create ideal experiences that bridge the business and user needs together.
Produce measurable results by guiding the team through coaching and delegation to understand business goals and how to meet user expectations and customer journeys within technical capabilities.
Foster and maintain a collaborative environment between cross-functional teams including digital strategy, product management, and development teams
Provide subject matter expertise on multiple, complex projects, and proactively identify and prioritize opportunities that continuously elevate the product experience
Take the lead in defining the vision for a product and advocate for and contribute to the digital roadmap by advocating key experience metrics and a continuous learning process
Be a thought leader in user experience for internal and external teams and work with other leaders to advance the user experience design discipline within the enterprise, solving user problems with empathy and understanding of our customers.
Other duties as assigned or requested.
Required Qualifications:
Bachelor’s UX Design, Human-Computer Interaction, or a design related field Required OR 6 years of related and progressive experience in lieu of Bachelor's degree.
7 years with Human Centered design strategies and design thinking exercises, and validated expertise in usability, analytics, user testing
7 years collaborating with Front-end engineers and Product managers to organize project planning and execution standards
7 years using facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teams and key stakeholders
Figma Prototyping and Development Mode Training
Jira Agile Management
Human Centered Design (HCD) exercises or Design Thinking skills
Generative AI Tools like Gemini and Copilot
SAFe Agile Training Certification
Fast learner who can lead Design and Development teams to launch products.
Understand Accessibility Rules, and is comfortable leading cross-collaborative teams in Development, AEM Publishing, Content Strategy, and Product/Marketing Strategy.
Numbers & Facts
Location
Pittsburgh, PA (Remote)
Skills
Advertisingunmatched
Agile Programming Methodologiesunmatched
Artificial Intelligence (AI)unmatched
Atlassian JIRAunmatched
Coachingunmatched
Consensus Building Skillsunmatched
Cross-Functionalunmatched
Customer/Client Researchunmatched
Establish Prioritiesunmatched
Healthcareunmatched
Human-Computer Interactionunmatched
Marketingunmatched
Marketing Strategyunmatched
Mentoringunmatched
Metricsunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Presentation/Verbal Skillsunmatched
Product Demonstrationunmatched
Product Designunmatched
Product Managementunmatched
Product Marketingunmatched
Product Strategyunmatched
Product/Service Launchunmatched
Project Designunmatched
Project Executionunmatched
Project Planningunmatched
Proof of Conceptunmatched
Prototypingunmatched
Rapid Prototypingunmatched
Resolve Customer Issuesunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Thought Leadershipunmatched
Usability Engineeringunmatched
Usability Testingunmatched
User Experience Design (UXD)unmatched
User Interface Designunmatched
User Interface/Experience (UI/UX)unmatched
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