Marketing Associate

Job Summary:
In this role, you will focus on day-to-day marketing execution: copywriting, social media and digital content, online reputation management, and campaign and event support. You’ll be responsible for monitoring and responding to public reviews, drafting brand-aligned copies across digital and print channels, and providing marketing, logistical, and operational support for community events and outreach efforts. The position plays a critical role in protecting and strengthening member trust, growing the credit union's digital presence, and supporting positive community relationships.

Salary: $25.00-$32.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best Place to Work” two years in a row!

Key Responsibilities:

• Monitor and respond to online reviews and feedback across platforms, including Better Business Bureau, Google, Yelp, NCUA and other applicable review sites in a timely and professional manner. Draft professional, brand-aligned responses in coordination with marketing, community engagement and internal stakeholders as needed.
• Maintain consistency with credit union voice, tone, and style standards across all written materials, and proofread the work of others for grammar, accuracy, and brand alignment.
• Escalate sensitive or complex feedback to appropriate departments.           
• Track review volume, ratings, sentiment trends, response times, and report results. 
• Develop and implement strategies to enhance the credit union's online reputation through review-generation campaigns, staff contests, and member testimonial and story collection.                                                                                                                 
• Assist with the coordination, proofing, maintaining and organization, of marketing materials, inventory and brand assets.                                                                             
• Support digital marketing campaigns, including email, web, paid social, and search, by assisting with preparing content, updating landing pages, and assisting with proofing and quality checks before launch.                                                  
• Coordinate and administer internal and external promotional giveaways, contests, and incentive programs. Draft and maintain official rules, eligibility requirements, release waivers and other required records to ensure compliance.
• Collaborate with the community engagement team to plan, promote, and execute outreach events, sponsorships, and community partnerships, with primary responsibility for the promotional and content side of those efforts.
• Oversee donation requests and research organizations to make sure they qualify based on our philanthropic values before submitting requests to the Community Engagement team.
• Track and report donations by non-profit, chamber, and sponsored event, and identify the marketing and publicity benefits earned through each sponsorship.
• Respond to and fulfill marketing requests submitted by branch staff in a timely and accurate manner.
• Maintain up-to-date department calendars, including the marketing, campaign, and community event calendars.
• Follow up on requests through correspondence, notifying organizations whether non-profit requests were approved or denied.

Qualifications:
Required Skills:

• Minimum six-months of similar or related experience in marketing, communications, event coordination, customer service, social media or content support and community outreach or volunteering
• Two-year college degree or completion of a specialized course of study in business or trade school. College degree in marketing or related field preferred.

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.