Marketing Communications Campaign Manager

Pay Rate: $65-$85 per hour

• Duration: 5 Months
• Work Mode: Hybrid
• Location: Oakland, CA

Responsibilities:

• Develop content strategies and customer-facing materials to support Customer Care teams and Field Outreach initiatives.
• Lead internal employee communications and create programs to raise coworker awareness.
• Develop external communication support for Customer Experience strategic initiatives.
• Enhance customer experience in billing modernization and field outreach.
• Collaborate with product and program managers, Customer Experience, Customer Contact Centers, and external marketing and advertising agencies.

Requirements:

• Minimum 5 years of experience in a creative marketing role in a corporate environment or creative/advertising agency.
• Experience executing multi-channel marketing communications campaigns.
• Proficient in using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills with the ability to manage multiple projects of moderate to complex scope.
• Strong communication skills and the ability to collaborate effectively with business leaders, internal clients, and agencies.
• Strong analytical and problem-solving skills.

Preferred Skills:

• Experience working in a regulated environment.
• Effective communications and storytelling abilities.
• Strategic thinking and marketing strategist skills.
• Data analytics and insights to drive engagement.