Marketing/Communications - Content Specialist-Web

Our client is seeking a motivated Messaging Execution Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

RESPONSIBILITIES
Partner with internal customers to develop and execute messaging based on their intent and objectives
Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
Work in Web browsers, Xcode, and Android Studio to test messages on various channels
Communicate closely with various individuals and teams on the status of assigned projects
Gather and analyze data from Tableau, Splunk, or other sources as requested
Follow established team processes and engage in process improvement

SKILLS & QUALIFICATIONS
3+ years of digital messaging experience
1+ years experience using macOS
Client relationship management a focus on building relationships with customers and ensuring their needs are met
A growth mindset the ability to thrive on challenge and use failure as a catalyst for learning and development
Detail-oriented a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
Ability to multi-task prioritize and work in a fast-paced environment while managing multiple projects simultaneously
Effective verbal and written communication clear, concise communication with customers, team, and mid-level management both in person and virtually
Resourceful able to find an answer when one isn t readily available
Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Benefits:

• Health insurance
• 401(k)