Columbia Forest Products is seeking a highly organized and detail-oriented Marketing Coordinator to support the Customer Rewards Program administration and facilitate marketing communications and day-to-day campaign coordination.
This role is ideal for someone interested in building a career in marketing, communications, or sales support. Especially someone who enjoys organization, writing, and supporting customer-facing projects. It will expose the individual to many sides of Columbia, its products, markets, and other influential CFP team members.
Key Responsibilities
Rewards Program Coordination (40% of time)
- Manage day-to-day coordination of the Customer Rewards Program, including enrollments, updates, documentation filing, and participant communication.
- Use LINKS program management system to track customer participation, activity, and account updates.
- Coordinate Rewards payment processing, including verifying amounts, and documenting approvals in cooperation with CFP's finance team.
- Maintain digital and physical records forRewards participants, including enrollment forms, payment run documents, and supporting materials.
- Assist field sales representatives in uploading PFP reimbursement requests to the shared site and manage approvals based on the reward program guidelines.
- Seek out and assist in making improvements to Rewards documentation, filing systems, and communication processes.
Marketing Support (45% of time)
- Assist with social media content planning, scheduling, and posting.
- Help gather assets, organize photos, and create copy for digital marketing campaigns.
- Assist with internal communications such as newsletters, employee updates, or company announcements.
- Help organize and maintain marketing files, photo libraries, brand assets, and campaign materials.
- Support sample request communication, customer follow ups, or sales related requests as needed.
Graphic Design / Content Assistance
Depending on skill set, this role may also assist with:
- Simple graphic design updates using approved brand templates.
- Social media graphics, email or flyer development, and presentation visuals.
- Basic photo organization, resizing, and editing.
- Building reusable graphic templates for routine marketing needs.
- Assist in video production and product photo sheets.
Cross Department Support (15% of time)
- Work closely with Marketing, Sales, Customer Service, and Production teams to gather accurate information for marketing campaigns.
- Support project coordination between marketing and other departments.
- Assist with organizing internal product knowledge from other departments into useful sales and marketing materials.
Required Qualifications
- Strong organizational skills and attention to detail
- Ability to manage digital files, spreadsheets, and forms.
- Strong written communication skills.
- Comfortable working in Microsoft Office and SharePoint.
- Ability to manage multiple tasks and follow processes.
- Ability to handle customer information, payment documentation, and internal records with accuracy and confidentiality.
- Basic social media literacy or better.
- Willingness to learn about hardwood plywood, decorative panels, and Columbia Forest Products product lines.
- Less than 10% travel
- Associate's degree or equivalent work experience.
Preferred Qualifications
- Interest in marketing, communications, design, or customer support. in marketing, communications, design, or customer programs.
- Experience with basic graphic design, branded templates, or content creation tools.
- Previous marketing, administrative, customer service, or program coordination experience.