Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Job Description Compile monthly, quarterly and annual key metrics of the Marketing Shared Services center to assist in the performance management of the unit. Provide Key Performance Indicator statistics, analytical and other strategic support for all levels. This position requires a mixture of technical work, analytical work, and interaction with business leaders. Will report directly to the Vice President of Marketing Services and support the management of relations with the individual properties ensuring that the agreed upon Service Level Agreements are metResponsibilities Compile the monthly, quarterly and annual key metrics of the Marketing Shared Services center to assist in the performance management of the unit.Provide Key Performance Indicator statistics, analysis and other strategic support for all levels of the shared service center.Enhance internal customer service through the implementation of reporting and process improvements as well as promotion of service oriented approach within all functional responsibilities.Recommend appropriate strategies and business plans to meet performance requirements.Takes ownership of all assigned tasks, initiatives, inquiries, and escalations and makes sure that they are resolved and completed efficiently and with a superior level of quality. Adheres to all Service Level Agreements established for the shared service center.Develop, maintain and update standard operating procedures for the shared service center.Ensure back-end operations that support the shared service center are efficient, effective, and provide an excellent customer service experience.Develop and deliver system and process training for new shared services team members.Assist team members with troubleshooting minor technology or system issues specific to the shared services systems, and escalates unresolved issues within established timelines.Perform general administrative office duties, including but not limited to scheduling meetings, creating agendas, taking minutes, and creating forms and other documents.Perform other job related duties as requestedQualifications Excellent customer service skills.Excellent interpersonal and communication skills to work with and interact with all levels of team members.Strong analytical skills, including data analysis and problem solving.Ability to efficiently coordinate multiple projects and meet required deadlines.Ability to identify opportunities and innovative ideas and communicate them effectively.Ability to maintain confidentiality of sensitive information.Intermediate level skills in Microsoft applications, including Word, Excel and PowerPoint.Must be able to work varied shifts, including weekends and holidays.High school diploma or equivalent.Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.Preferred Bachelor's Degree in Business Management, Marketing or equivalent.Three years of marketing experience.Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive continuous improvement and resolve issuesEqual Opportunity Employer Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.#J-18808-Ljbffr