Position SummaryIDLine is seeking a highly organized, creative, and customer-focused Marketing & Customer Experience Coordinator to support both our marketing initiatives and daily customer communications. This hybrid role is ideal for someone who enjoys balancing creative marketing projects with direct customer interaction. The focus will be split between marketing content/execution and customer communications, supporting our Account Management and Customer Success teams. The ideal candidate is proactive, detail-oriented, comfortable wearing multiple hats, and excited to contribute in a fast-paced, team-oriented environment. This position is intentionally designed as a hybrid role combining marketing execution and customer support responsibilities. As a growing company, we value team members who are flexible, collaborative, and willing to contribute wherever needed.Benefits401(k) matchingCompetitive salaryDental insuranceFree food & snacksHealth insurancePaid time offProfit sharingTraining & developmentKey ResponsibilitiesMarketing & Brand Support (Approximately 50%)Manage and execute marketing activities through HubSpotCreate and schedule email marketing campaignsDevelop and post social media content across company platformsTrack campaign performance and engagement metricsDesign marketing materials including flyers, idea books, product/sell sheets, digital graphics & tradeshow display materials and sample creationAssist with concept and virtual mockup creation for products and promotionsMaintain brand consistency across all marketing materialsManage website and digital content updatesCollaborate with internal teams on seasonal promotions, product launches, and customer communicationsCoordinate tradeshow collateral and attend events as neededCustomer Experience & Sales Support (Approximately 50%)Answer incoming customer calls and emailsSupport customers with product inquiries, order questions, and general assistancePrepare quotes and assist with opportunity management in HubSpotProvide administrative and communication support to Account Managers and Customer Success ManagersHelp ensure timely customer follow-up and issue resolutionMaintain accurate customer information and communication recordsQualifications2+ years of experience in marketing, customer service, or a related hybrid role preferredExperience with HubSpot or similar CRM/marketing platformsProficiency in Adobe Creative Suite, Canva, or similar design softwareStrong written and verbal communication skillsExcellent organizational and multitasking abilitiesAbility to manage multiple projects and priorities simultaneouslyComfortable working both independently and collaborativelyAbility to travel for tradeshows and events as neededExperience in print, manufacturing, promotional products, branded merchandise or sales support is a plusWhat Success Looks Like In This RoleConsistent execution of marketing campaigns and contentProfessional and responsive customer communicationStrong support for sales and customer success teamsHigh attention to detail in both creative and customer-facing workAbility to balance creativity with day-to-day operational support#J-18808-Ljbffr