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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Truist is seeking a detail-oriented and execution-focused Marketing Delivery Manager to support the development, deployment, and optimization of customer communications using Adobe Journey Builder (Adobe Journey Optimizer / AJO) and batch email campaign builds. This role sits within the Marketing Delivery team and is responsible for translating marketing strategies into high-quality, compliant, and timely outbound campaigns across channels.
The ideal candidate combines strong technical execution skills in marketing automation platforms with a deep understanding of campaign operations, data-driven segmentation, and cross-functional collaboration.

Key Responsibilities

Journey Builder Execution

• Build, configure, and deploy customer journeys in Adobe Journey Optimizer / Adobe Journey Orchestration
• Implement triggers, decision splits, personalization logic, and orchestration flows
• Validate audience segmentation and ensure accurate data mapping for journey entry and progression
• Monitor live journeys and troubleshoot performance or delivery issues

Email Campaign Development (Batch/Single Send campaigns)

• Execute end-to-end batch email campaign builds, including audience selection, QA, and deployment
• Configure templates, dynamic content, and personalization using approved assets
• Partner with Channel Leads and Marketing Managers to ensure campaigns meet business goals and timelines
• Conduct thorough QA testing (proofing, links, personalization logic, suppression rules)

Collaboration & Workflow Management

• Work closely with Audience Builders (Data Analysts), Channel Leads, Creative, Legal, and Technology teams
• Ensure campaigns meet compliance and regulatory requirements
• Participate in campaign intake, project planning, and delivery status updates
• Maintain clear documentation of builds, requirements, and QA results

Quality Assurance & Optimization

• Perform campaign end-to-end QA across multiple scenarios and audience segments
• Identify opportunities to improve campaign execution processes and efficiency
• Support A/B testing and performance tracking by ensuring accurate setup
• Maintain high standards for accuracy, timeliness, and brand consistency

Data & Compliance

• Adhere to data governance, privacy, and consent requirements
• Ensure proper use of customer data across all communications
• Support audit readiness through documentation and process adherence

Required Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)
• 5+ years of experience in marketing campaign execution or marketing automation
• Hands-on experience with Adobe Journey Optimizer / Adobe Journey Orchestration, Adobe Campaign, or similar platforms
• Experience building and deploying batch email campaigns
• Strong understanding of segmentation, personalization, and customer data usage
• High attention to detail with strong QA and testing discipline
• Ability to manage multiple campaigns and deadlines simultaneously

Preferred Qualifications

• Experience in financial services, banking, or highly regulated industries
• Familiarity with compliance, legal review processes, and regulatory requirements
• Experience working within structured marketing delivery frameworks or agile environments
• Knowledge of HTML/CSS for email troubleshooting and template edits
• Knowledge of Handlebars JavaScript, Ampscript (Salesforce), or similar data language used for dynamic content personalization.
• Experience with cross-channel orchestration (email, SMS, push, etc.)
• Familiarity with Adobe Experience Platform (AEP) or Customer Data Platforms (CDP)
• Understanding of campaign performance metrics and testing methodologies

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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