Marketing Manager

The Marketing Manager provides leadership and operational oversight for Advertising Coordinators,

Event Coordinators, Players Club operations, and, at New Mexico properties, PBX operations and Gift

Shop operations. This position partners closely with operational leadership, property departments,

and marketing staff to ensure promotional activities, events, guest communications, and customer

service operations are executed efficiently and professionally in accordance with Enterprise standards

and property objectives.

The Marketing Manager is expected to demonstrate professionalism, accountability, exceptional guest

service, operational leadership, and a commitment to operational excellence while supporting team

members, departmental objectives, and Enterprise goals. Maintains confidentiality of all privileged

information.

This list of duties and responsibilities is and is not all-inclusive.

Essential Duties & Responsibilities:

Oversees day-to-day marketing operations, promotional activities, event coordination, guest

engagement initiatives, Players Club operations, and assigned operational areas while ensuring

operational efficiency, service consistency, and compliance with company policies and

procedures.

Provides leadership, guidance, coaching, scheduling oversight, workforce development,

accountability, and performance management for Advertising Coordinators, Event Coordinators,

Players Club staff, PBX operations and Gift Shop staff (New Mexico properties), and other

assigned team members as applicable.

Assists with implementing marketing plans, promotional campaigns, special events, player

development initiatives, guest loyalty programs, advertising activities, and customer service

strategies aligned with property and Enterprise objectives.

Coordinates operational activities with casino operations, Food & Beverage, hotel operations,

finance, security, entertainment, and other departments to support promotions, special events,

VIP activities, guest communications, and property-wide initiatives as applicable.

Assists with monitoring promotional performance, guest participation levels, event effectiveness,

customer feedback, operational readiness, and departmental productivity to support operational

Page 2 of 3

Position Classification & Description

Marketing Manager

Created May 2026

and financial goals.

Supports advertising, promotional, and event-related activities including vendor coordination,

operational logistics, scheduling, guest communications, promotional materials, and event

preparation.

Oversees Players Club operations to ensure guest enrollment activities, player service standards,

promotional support, and customer engagement efforts are conducted professionally and

efficiently.

Oversees PBX and Gift Shop operations at New Mexico properties including staffing support,

customer service standards, operational coordination, inventory accountability, and day-to-day

operational effectiveness.

Assists with maintaining operational reports, promotional documentation, guest service records,

event tracking information, scheduling documentation, inventory records, and departmental

communications.

Ensures compliance with all applicable federal, tribal, state, county, and local laws, gaming

regulations, company policies, operational procedures, and customer service standards.

Provides exceptional guest service and internal customer service by responding to guest

concerns, operational issues, and departmental requests in a professional, timely, and solutionoriented

manner.

Meets assigned deadlines and ensures timely completion of reports, operational assignments,

promotional activities, employee evaluations, projects, scheduling responsibilities, and

departmental initiatives.

Demonstrates initiative, accountability, and a willingness to go above and beyond to support

guest satisfaction, operational objectives, workforce development, and Enterprise initiatives.

Promotes a positive and collaborative work environment through professionalism,

communication, teamwork, leadership, and operational partnership.

Supports continuous improvement initiatives by identifying opportunities to improve marketing

effectiveness, promotional execution, guest service delivery, operational efficiency, customer

engagement, and team member performance.

Leads by example through professionalism, dependability, responsiveness, and adherence to

Enterprise policies, procedures, and service standards.

Maintains professional and technical knowledge by attending seminars, educational workshops,

conferences, and reviewing marketing trends, operational practices, and professional

publications.

Maintains confidentiality of all privileged information.

Contributes to a team effort and accomplishes related results as required.

Performs other duties as required.

Minimum Qualifications:

Associate's Degree in Marketing, Business Administration, Hospitality Management, or related field

plus three (3) years of progressive experience in casino marketing, promotions, guest services, or

related hospitality operations experience or the equivalent of five (5) years of progressive casino

marketing, casino marketing and promotions. Requires three (3) years in a supervisory role. Casino

gaming, hospitality, promotions, Players Club, event coordination, and retail operations experience

preferred. Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be

able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and

maintain gaming license.

Knowledge, Skills and Abilities:

Knowledge of casino marketing operations, promotional activities, event coordination practices,

Page 3 of 3

Position Classification & Description

Marketing Manager

Created May 2026

Players Club operations, customer service standards, and hospitality operations.

Knowledge of advertising support activities, guest loyalty programs, operational coordination

practices, scheduling procedures, inventory accountability, PBX operations, and retail operations.

Knowledge of applicable federal, tribal, state, county, and local laws, gaming regulations,

company policies, operational procedures, and guest service standards.

Advanced skill in supervising, coaching, mentoring, scheduling, motivating, and evaluating

assigned staff while promoting accountability, teamwork, operational effectiveness, workforce

development, and continuous improvement.

Skill in coordinating promotions, special events, guest engagement activities, operational

logistics, customer service initiatives, and departmental activities in a fast-paced hospitality

environment.

Skill in preparing, reviewing, maintaining, and analyzing operational reports, scheduling

documentation, promotional records, inventory records, event documentation, and departmental

communications.

Skill in operating various word-processing, spreadsheet, database, scheduling, reporting,

promotional, and presentation software programs in a Windows environment including Word,

Excel, Outlook, Teams, and PowerPoint.

Ability to provide exceptional guest service and internal customer service while maintaining

professionalism, responsiveness, operational leadership, and positive working relationships with

individuals of varying social and cultural backgrounds.

Ability to communicate effectively both verbally and in writing with guests, vendors, team

members, departments, operational leadership, and executive management while maintaining

professionalism in a fast-paced operational environment.

Ability to analyze operational situations, exercise sound judgment, prioritize multiple assignments,

meet strict deadlines, and implement effective operational and guest service solutions while

supporting operational excellence and property objectives.

Ability to demonstrate initiative, accountability, professionalism, adaptability, operational

awareness, and a commitment to continuous improvement and operational excellence while

maintaining strict confidentiality of all privileged information.

Physical Demands:

While performing the duties of this job, the employee may be required to sit, stand, or walk for

prolonged periods; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal

auditory, visual acuity, and verbal communications skills. The employee must be able to lift and/or

move up to 30 pounds.

Work Environment:

Working in a casino setting, employees are exposed to moderate/high noise levels and frequent

contact with internal and external customers. Extended hours, including evenings, weekends, irregular

shifts, and holidays may be required. Tight time constraints and multiple demands are common. Work

is performed in a fast-paced, result-oriented, and ever-changing environment. The team attitude is

positive and upbeat. Exceptional customer service is at the forefront of all that we do.

Navajo preference applied in accordance with applicable laws and policies.