Job Description
A client with Kforce is seeking a Marketing Manager II to join their team in San Diego, CA.
Overview:
The ideal candidate is a master of complex project management, thrives on cross-functional collaboration, and has a relentless focus on detail and quality assurance. You are a proactive problem-solver who takes extreme ownership to see projects through to completion in a fast-paced, matrixed environment.
Duties:
- Develop and execute strategies to maximize the capture of authentic customer ratings and reviews across various touchpoints - spanning DIY, Activate Expert, and Credit Karma products
- Identify and implement best practices for displaying reviews to build customer trust and drive conversion across web, in-product, and retail surfaces
- Own the operational plan for the entire Ratings & Reviews program across the Desktop, Online (DIY, DIWM, FS), BizTax, Local TTO, and Credit Karma (CK), from initial request intake and requirements gathering to final implementation and reporting
- Lead the comprehensive "season readiness" program for all review-related content and functionality across key and CK web properties, including homepages, product pages, and SEO-focused content
- Develop and maintain all program documentation, including project scopes, timelines, process workflows, and stakeholder alignment records
- Own the strategy and operational execution for the client and Credit Karma ratings and retail platforms
- Manage the technical workflow by creating, prioritizing, and tracking engineering tickets across the Online profile, Business, Desktop, Local, and CK programs to ensure accurate and timely code implementation, bug fixes, and enhancements
- Lead all QA efforts for engineering and design changes, ensuring a bug-free and optimal customer experience across all platforms, including desktop and post-file experiences
Requirements:
- 5+ years of experience in digital marketing, program management, or marketing operations, with a proven track record of managing complex, cross-functional projects
- Direct experience managing a Ratings & Reviews program and platform, particularly Bazaarvoice
- Exceptional project management skills, with proficiency in tools like Jira, Asana, or equivalent
- Strong communication and stakeholder management skills, with the ability to articulate complex issues and drive alignment across technical and non-technical teams
- A proactive, self-starter mentality with a talent for navigating ambiguity and solving problems with tenacity
- Demonstrated ability to manage technical workflows, including writing requirements, managing ticketing queues, and leading QA processes
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | San Diego, CA |
| Industry | Financial Services |
| Salary | $59–$69.88 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
Skills
- Atlassian JIRAunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Credit Riskunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Desktop PCunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Legalunmatched
- Marketingunmatched
- Multiplatform/Cross-Platformunmatched
- Online Marketingunmatched
- Operational Strategyunmatched
- Operations Planningunmatched
- Outbound Marketingunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Quality Assuranceunmatched
- Quality Assurance Methodologyunmatched
- Requirements Managementunmatched
- Retailunmatched
- Search Engine Optimization (SEO)unmatched
- Short Messaging Service (SMS)unmatched
- Strategic Planningunmatched
- Technical Leadershipunmatched
- Time Managementunmatched
- Website Conversionunmatched
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