Accounts Receivable, Administrative Skills, Advertising, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Inventory Levels, Inventory Reports, Lift/Move 25 Pounds, Marketing, Marketing/Sales Collateral, Microsoft Office, Office Management, Organizational Skills, Presentation/Verbal Skills, Program Planning, Public/Media/Press/Analyst Relations, Record Keeping, Revenue/Sales Reporting, Sales, Sales Administration, Time Management, Vendor/Supplier Selection, Willing to Travel, Writing Skills
Job Summary/Objective:
Provide administrative support to the sales team and quality customer service to prospective residents. Coordinate and expedite the move-in and move-out process to promote maximum occupancy of the community.
Essential Functions/Duties/Responsibilities:
- Provide administrative support to the sales office by responding to phone and internet inquiries, assuring an adequate supply of collateral marketing materials, and maintaining sales records.
- Generate weekly and monthly sales and inventory reports for applicable internal departments and external advertising and marketing consultants.
- Process new resident application paperwork from reservation through settlement process.
- Oversee the availability of all Independent Living (IL) residences and communicate readiness of refurbishment status to sales team.
- Partner with new residents, vendors, and internal departments to coordinate all aspects of the move-in and move-out process to assure a positive and high-quality experience.
- Oversee the custom upgrade and refurbishment process for new residents by coordinating with the Refurbishment Manager/Team.
- Maintain the S.T.A.R. resident referral program by monitoring points earned by the residents, providing semi-annual account summaries, tracking annual results of the program and planning and coordinating the annual awards events.
- Supporting all aspects of the daily functions related to the Sales Team.
- Serve as a staff advisor to the resident Welcome Committee by providing assignments and welcome baskets to committee members.
- Perform other related functions as required or as assigned.
Required Skills/Abilities/Competencies:
- Strong verbal and written communication skills.
- Intermediate level computer skills with Microsoft Office programs and ability to learn new software.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines and team goals.
- Ability to effectively manage sensitive and confidential communications and information while maintaining a high level of poise and tact.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
- A minimum of 3 years of administrative experience working in a customer service environment is required.
- Previous administrative marketing experience is preferred.
- Associate or bachelor's degree Business, Sales, Public Relations or other business-related degrees: or an equivalent combination of education, experience is preferred.
Physical Requirements:
- A moderate amount of walking, standing, and sitting.
- Must be able to occasionally lift to 25 pounds.
- Ability to travel by car and/or commercial airline.
Other Duties:
Ability and willingness to periodically work outside core office hours, including evenings and weekends.