Marketing Representative

General Summary of Duties

Provide exceptional customer service to all guests, both external and internal.

Typical Physical/Mental Demands

Ability to stand for long periods of time, ability to lift, carry and manipulate supplies weighing up to 25 pounds, requires bending and/or reaching from floor level to approximately 6 feet in height; requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, calculator, copy machine and fax machine); excellent customer service skills and have a professional demeanor; ability to communicate directly, telephonically, and electronically with co-workers, guests, general public, management in English, both verbally and in writing; understands and complies with all policies and procedures, job description, and all other instructions.

Typical Working Conditions

Work is performed in Caesars Rewards or Laurel Lounge, and/or an office environment; regular face-to-face interaction with guests as well as interactions over the phone; ability to tolerate varying conditions of temperature, noise levels; illumination and air quality.

Example of Duties (includes but is not limited to the following):

1. Adhere to and understand all Grand Victoria Casino and Marketing standards, policies and procedures.
2. Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS).
3. Ability to comply with and maintain the Grand Victoria Casino's Family Style Service.
4. Capability to answer a variety of questions regarding Grand Victoria Casino and services.
5. Efficiently enroll new members into the Caesars Rewards program.
6. Accurately input player information into the Casino Management System.
7. Correctly answer all questions related to direct mail programs and mail delivery, seeking out clarification from management, as needed.
8. Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals.
9. Responsible for the execution of all aspects of the Caesars Rewards program.
10. Perform all tasks that may be assigned in the future.

Performance Requirements (knowledge, skills and abilities)

Ability to read, write and speak in English; working knowledge of Microsoft Office products; working knowledge of Patron Management System; capacity to work well with others and handle stressful situations with ease; possess effective listening skills and excellent face-to-face guest service and communication skills; maintain confidentiality of sensitive information, a professional image, and enjoy working with and assisting guests; have the ability to work any shift.

Qualifications

High school diploma/GED required. One year of face-to-face customer service experience required.

Certificate/License

Level 3 Occupational Illinois Gaming Board License

Salary Range

$17 - 17.50 per hour (Depending on Experience)

Benefits

Full Time: Medical, Dental, Vision, Life & Disability Insurance 401(k) Paid Time Off Education Assistance Team Member Discounts