Summary
The Healthcare Admissions Marketing and Sales Counselor/Navigator position is a key driver of post-acute and long-stay census growth for Otterbein SeniorLife. Depending on the community's needs, this role may also support Assisted Living census development. This position operates with a dual focus, onsite and outbound—executing a strategic, multifaceted outreach and relationship-building approach designed to strengthen referral pipelines and cultivate prospective resident relationships that lead to qualified admissions. In their strategic market area, the Healthcare Admissions Counselor/Navigator actively develops and maintains partnerships with key referral sources, including healthcare systems, physician practices, Chambers of Commerce, stand-alone Independent and Assisted Living communities, social and business organizations, senior centers, and local churches. Internally, this role serves as the in-house Admissions Counselor, acting as a trusted guide for prospective residents and their families. They provide education on care options, remove barriers, and ensure a seamless and supportive admissions experience from initial inquiry through move-in. This position also collaborates closely with the Marketing Director, supporting tactical initiatives that drive occupancy and align with broader census growth strategies. Through intentional relationship development, consistent follow-through, and a commitment to education and service, the Healthcare Admissions Counselor/Navigator plays a critical role in advancing census growth across assigned service lines and delivering on Otterbein SeniorLife's mission of exceptional experiences.
Primary Duties and Responsibilities
- Provide exceptional customer service to prospective residents, families, referral partners and other customers throughout the life journey.
- Serve as key champion for Otterbein Exceptional Experience Programs.
- Establish relationships with hospital key accounts (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing long-term nursing and/or post-acute (rehabilitative) care.
- Maintain & develop referral relationships that yield an increased share of patient referrals from the targeted hospitals.
- Monitor and maintain targeted payer mix to meet financial goals.
- Develop and execute quarterly marketing plans for the market area.
- Develop and execute weekly reports when census is below target goal
- Assess potential referrals or potential admissions to further advance the bedside sale.
- Distribute brochures, flyers and other promotional items to referral sources in the targeted accounts.
- Work closely and collaboratively with the Marketing Director to ensure completion of tactical efforts to reach Occupancy Goals.
- Coordinate all marketing efforts to meet census goals.
- If Central Intake is engaged with your location, ensure smooth communication collaboratively between the community & Central Intake. Complete all duties/tasks related to Central Intake during the admissions process.
- Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for acute care and doctoral practice personnel.
- Responsible for creation of digital marketing, as assigned.
- Ability to create and execute creative approaches to marketing.
- Independently manage the Sales Territory with a self-starter approach.
- Work strategically for Otterbein SeniorLife to gain market share and meet metrics required.
- LTC Lead Management & Engagement from receiving lead, conducting tours, ensuring fast responses and working with Central Intake for admission.
- Building & Managing a Long Term Wait List.
- Entering all activities in the PCC CRM & managing pipeline to achieve occupancy goals.
- Responsible for Contract Signings.
- Responsible for attendance at required meetings.
- Rounding to ensure Suite Readiness & First Impressions.
- Assist Marketing Director in coordination of Marketing/Admission events and encourage participation of current & active prospective residents.
- Performs any other duties as assigned.
Additional Responsibilities
- Drive AL Census growth, maintaining a strong sense of urgency around vacant inventory and revenue impact
- Own and actively manage AL census targets through consistent lead conversion, relationship development, pipeline management & efficient suite turnover.
- Build and maintain strong referral source relationships
- Enter all activities in the CRM & managing AL pipeline to achieve occupancy goals.
Experience & Qualifications
- 5+ years of experience in Senior Living IL/AL Sales preferred
- Successful track records of CRM Management, Lead Nurturing, Closing Ratio & Move ins
- Bachelor's degree in Marketing, Business, Healthcare Administration, Communications or a related field
- Demonstrated expertise in strategic marketing and creative/effective communications
- Proven track record in relationship building, business development & census growth strategies
- Strong understanding of Sales Processes
- Exceptional relationship-building, presentation skills & lead analysis
- Ability to travel to any of Otterbein's locations, meetings, and referral partners.
Skills & Characteristics
- Knowledge of data management (customer relationship management) programs preferred.
- Excellent organizational/planning/time management skills.
- Outstanding verbal and written communication skills to connect with referral partners and patients/residents.
- Virtual/Digital marketing experience preferred
- Reliable transportation required
BENEFITS*
Health & Wellness
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
Financial Security
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
Growth & Development
- University Partnerships with University of Cincinnati,University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Apply today and begin a meaningful career at Otterbein!