Spotlight Call: Friday, October 9 at 3:30pm EST
Location: Virtual / Remote (U.S. based)
Schedule: 10-15 hours per week
This role is specific to system administration of Global Marketing Systems related to Digital Asset Management system (Aquia) and Content Planning System (Workfront). This role is recruited to execute the following in a part-time manner for approximately 10-15 hours a week:
System Administration
"Manage user access, permissions, and onboarding/offboarding "Maintain system configurations, templates, workflows, and forms "Monitor system health and coordinate issue resolution
User Support & Training
"Serve as the first point of contact for DAM and Workfront questions "Troubleshoot user issues and provide ongoing training "Develop and maintain user guides and best practices
DAM Governance
"Maintain metadata, taxonomy, and tagging standards "Support asset organization, archival, and findability "Promote adoption of content governance processes
Workfront Operations
"Support project intake, workflow management, and reporting "Maintain dashboards and operational metrics "Ensure teams follow established processes and templates
Vendor & Management
"Act as primary contact for Acquia and Workfront support teams "Coordinate support tickets and platform updates "Track licenses, renewals, invoices, and budget-related activities
In This Role You Will: " Maintain system functionality, resolve problems and facilitate development of systems upgrades, enhancements and improvements. " Ensure systems meet business objectives and user needs. " Monitor system performance, identify problems and implement solutions; tune and ensure systems are running at optimum speed and efficiency. " Ensure systems are kept maintained and current; develop and maintain scripts to automate system components; configure and install software, maintenance packages, support products and other features. " Maintain system back-up and recovery procedures. " Respond to system problems and support recovery from loss of data caused by user or system. " Provide interim solutions to support business until systems are restored. " Verify correct backup strategies and implement recovery procedures. " Research and recommend system design criteria, in coordination with development staff. " Provide stable, up-to-date development environments. " Ensure long-term requirements of system operations and administration are included in overall company information systems planning. " Coordinate with other areas of technology department and ensure system alignment with overall corporate technology strategy. " Create and maintain system documentation, such as Enhancement Detail Documents (EDDs) and Maintenance Design Documents (MDDs) and others, ensure that information is current and reflects system updates and changes. " Manage system and project budgets to ensure financial guidelines are maintained. " Perform other duties as assigned. " Adhere to and model the *** Purpose & Guiding Principles.
What You Need to Succeed: " Experience with Aquia and Workfront. " Computer-related aptitude required. " General business knowledge required, including specific knowledge of business supported preferred. " Excellent problem-solving skills required. " Excellent customer service and business relationship-building skills required. " Project management skills required. " Ability to work independently and in teams. " Strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences. " You meet the physical requirements that go with working as Systems Administrator - Extensive sitting, phone and computer use. " Experience implementing AI features in systems is preferred, but not required.