Marketing Technology Product Strategist (UX/UI)

At Houston Methodist, the Marketing Technology (MarTech) Product Strategist position is responsible for technical campaign execution and deployments related to assigned digital products. This position utilizes strategic planning and technical administrative skills to coordinate product deliverables for a specified digital product. This position provides product support within digital tools and integrations to increase consumer and patient engagement, drive volume, and improve experiences.

The MarTech Product Strategist utilizes proficiency in assigned digital products, contributes to strategic plans, supports project management of enhancements and implementations, and activates digital campaigns and digital programming within the product and tools as an active user.

This position is responsible for the coordination and planning for product and experience implementations, enhancements, and maintenance in alignment with business priorities and service line goals as well as the administration of product capabilities.

For this role, the assigned digital product is the Houston Methodist web presence — serving patients and caregivers seeking care, physicians and referring providers accessing clinical resources, and researchers and academics engaging with one of the nation's leading academic medical centers. This position is well-suited for someone with a background in UX/UI design for web and mobile experiences who is comfortable designing, building, and launching digital experiences within an enterprise CMS environment (Sitecore experience valued; Adobe AEM and WordPress backgrounds also translate well).

Day-to-day, this role spans the full web experience lifecycle — from wireframing and UX design through CMS page and component builds, QA, launch, and ongoing optimization. Adobe Creative Suite proficiency and a working knowledge of HTML/CSS complement the design and build work. A background in web design, digital design principles, and web best practices is a strong plus. While design sensibility is valued, this role centers on building and launching within established brand and template frameworks — candidates who are equally comfortable in execution-focused, CMS-driven environments alongside design will be most successful. Equally important is contributing to content governance, process documentation, and ADA/WCAG accessibility standards that keep the Houston Methodist web presence consistent, compliant, and high quality.

Collaboration is woven into every part of this role — working daily alongside editorial, creative, analytics, product management, IT developers, and marketing stakeholders to connect design intent with technical delivery. This person translates visual concepts and stakeholder needs into functional requirements and developer-ready specifications, while championing SEO, WCAG/ADA accessibility, and Houston Methodist brand standards across every experience. Analytics and user testing insights shape a continuous loop of performance evaluation and improvement. Experience in healthcare, eCommerce, or similarly regulated digital environments is a plus. FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s Degree in Business, Design, Communications, Computer Science, MIS, Engineering, related MarTech fields, or other related fields.

EXPERIENCE

• Four years’ direct experience in MarTech with digital marketing products, software, design and technologies as applicable to the assigned product.

LICENSES AND CERTIFICATIONS
Preferred

• Certification in programming, product management, product administration, or specified product software preferred

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrated project management experience
• Ability to communicate with authority on product capabilities and creative solutions utilizing data points and translating technical capabilities into usable business cases for management and leadership.
• Proficiency in product and software tools applicable to the role including product capabilities, limitations, and general best practices.
• Ability to analyze data sources to evaluate product performance and identify optimizations through effective and clear data storytelling.
• Ability to determine creative product experiences and solutions that operate in respect to compliance and regulatory guidelines that are unique to healthcare.
• Strong knowledge of UI/UX with respect to product (may include HTML and CSS, knowledge of all major web browsers and plugins, strong understanding of front-end web and style frameworks, and experience with content best-practices).
• Experience working with third-party agencies and vendors, overseeing their deliverables and output. **Move back to experience section**
• Ability to work under pressure and balance many competing priorities in an organized manner.
• Proficient in spreadsheet, word-processing, and presentation software.
• Ability to Effectively and influentially communicate to all levels of the organization through a variety of channels (oral and written communication, presentation platforms)
• Ability to motivate others.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Supports the strategic planning of product requirements and designs for new deployments and experiences that align business strategies and priorities to the digital product capabilities.
• Effectively engages and interfaces with stakeholders and collaborators within or outside the organization to communicate and translate all aspects related to the assigned product and ensure deployments and assigned deliverables.
• Collaborates with business partners, business entities, and third parties to ensure timely, accurate and effective product activations at all times, ensuring end-to-end production planning that accomplishes strategic business goals.
• Helps identify gaps and define creative improvements, assisting in the design, prioritization, and presentations and business cases for management conversations.

SERVICE ESSENTIAL FUNCTIONS

• Determines and fulfills administrative duties available in product based on extensive technical product knowledge, testing and data points.
• Partners with cross functional teams for sourcing creative requirements, product needs, and campaign goals, mapping required deliverables to a production plan, gathering approvals, and helping further larger strategic product vision.
• Supports product activation and effective adoption and utilization within dynamic, evolving digital and technical ecosystems, ensuring continued alignment with revenue-driving marketing initiatives and established service line strategies.
• Build key performance indicator (KPI) dashboards and programming scorecards to build reporting and determine product strategic optimizations.
• Fulfills product and campaign testing initiatives to ensure the most effective design, user-experiences, and product applications to meet larger marketing objectives. .

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with teams to establish and monitor KPI’s to ensure product health, working with technical teams to address functionality challenges and ensuring regulatory and compliance alignment with programming at all times.

FINANCE ESSENTIAL FUNCTIONS

• Ensures a product and experience roadmap in alignment with plans, and the effective evaluation of products, partnerships and tools that maximize efficiencies and optimize productivity and return on investment, while remaining within the department financial target.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports discovery on innovative products, partnerships, and growth opportunities for digital experiences, creating data-driven business cases for assessing and implementing solutions that close gaps and enhance front-end experiences through technological solutions.
• Stays abreast of emerging product technology trends and seeks out innovative solutions to address product management.
• Supports digital innovation and transformation through data-driven approaches through implementing and administering products, tools, technologies, designs and partnerships that ease frictions through technological solutions for marketing purposes.

SUPPLEMENTAL REQUIREMENTS

• WORK ATTIRE
  • Uniform: No
  • Scrubs: No
  • Business professional: Yes
  • Other (department approved): No
  
  ON-CALL*
  *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* Yes
  
  TRAVEL**
  **Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area No

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.