Maserati CRM \u0026 Digital Marketing Manager

About Maserati

Alfieri, Ettore, Ernesto, and Bindo Maserati-four brothers driven by an unrelenting passion for performance-founded a brand that has shaped over a century of automotive excellence. Today, Maserati represents a unique blend of Italian heritage, luxury, and innovation across more than 70 markets worldwide.

Role Overview

The CRM & Digital Marketing Lead is responsible for the execution and continuous improvement of CRM and regional digital web operation activities across the Americas region, ensuring a strong connection between lead generation, loyalty, NA site experience, and customer conversion.

This is a hands-on role at the core of the customer funnel. The position owns the day-to-day management of leads, campaigns, and CRM processes, working closely with Sales, and HQ to ensure consistent execution and measurable results.

The role requires a profile that is hands on in both analytical and operational capacities, capable of identifying gaps and directly driving improvements independent of a team structure as needed.

Key Responsibilities

CRM Execution & Lead Management

• Manage the end-to-end lead flow, from capture to dealer assignment, follow-up, and closure

• Ownership of the customer journey - acquisition through retention and re-activation

• Build scalable, automated customer journeys

• Map touchpoints across onboarding, purchase, loyalty and win-back efforts

• Create and manage campaign calendars, write briefs and coordinate timing of deployments between both local and global teams

• Monitor lead quality, response times, and conversion rates, identifying gaps and driving corrective actions

• Ensure consistent CRM usage and discipline across the dealer network

• Actively follow up with dealers to improve lead handling and customer engagement

Digital & Funnel Optimization

• Manage and optimize digital lead generation channels (website, paid media, landing pages)

• Track and improve funnel performance (conversion rates, cost per lead, lead quality)

• Work with HQ to ensure proper implementation and usage of digital platforms and tools

• Coordinate localization of NA website efforts with global team ensuring needs of the region are comprehended

• Manage local messaging and implementation for NA sites

• Facilitate NA website refresh efforts, ensuring current offers, optimized UX, and aligned storytelling

Performance Tracking & Insights

• Track KPIs across the full funnel (lead volume, response time, conversion, retention)

• Produce clear and actionable reporting for Marketing and Sales stakeholders

• Translate data into practical actions and improvements, not just analysis

Basic Qualifications

• Bachelor's degree in Marketing, Business, or related field

• Minimum 5 years of experience in CRM, digital marketing, and hands-on experience with CRM tools (Salesforce) and ESPs (Eloqua)

• Provide sample portfolio of work that demonstrates past CRM strategy and execution

• Strong analytical skills with the ability to translate data into actions

Preferred Qualifications

• Ability to create, edit, modify HTML/CSS, and eye for design

• Experience working with dealer networks or multi-location retail environments is a strong plus