Master Scheduler

Job Title: Master Scheduler

Location: Aracadia, CA

Pay: $28-31/hr on w2

Summary:

• Duration: 6 months
• Hours / Shift: 5 x 8 hours
• Start time / End time: 8-4:30 pm
• Dress code: scrubs
• Parking: Free

Responsibilities:

• Coordinate patient scheduling and registration activities for Diagnostic Imaging services.
• Serve as the primary point of contact for patients, referring providers, and imaging staff.
• Ensure accurate scheduling, proper exam preparation, and efficient patient flow throughout the department.
• Schedule and coordinate patient appointments for various Imaging modalities such as Ultrasound, X-Ray, MRI, Nuclear Medicine, CT, and Vascular Ultrasound.
• Manage high volumes of inbound and outbound telephone calls professionally and courteously.
• Obtain and verify patient demographic, insurance, and ordering provider information.
• Provide patients with detailed exam preparation instructions.
• Verify physician orders and communicate with providers for clarification if needed.
• Coordinate appointment scheduling based on protocols, exam urgency, and department availability.
• Serve as front desk support as needed, greeting patients and visitors professionally.
• Register, check in, and dispatch patients while ensuring patient confidentiality and adherence to HIPAA regulations.
• Coordinate patient flow to maximize efficiency and patient satisfaction.
• Communicate scheduling changes, delays, and special instructions to patients and staff.
• Respond to patient inquiries and resolve scheduling concerns with professionalism and empathy.
• Monitor departmental work queues and address scheduling requests promptly.
• Collaborate with technologists, nurses, radiologists, providers, and ancillary departments for smooth operations.
• Maintain accurate documentation in the electronic medical record (EMR) and scheduling systems.
• Assist with departmental administrative duties, reports, and special projects as assigned.
• Adhere to organizational policies, safety standards, customer service expectations, and regulatory requirements.

Requirements:

• Radiology scheduling experience.
• Call center experience.
• Minimum 2 years of specialty experience.
• High school Diploma/GED.

Preferred Skills:

• Front desk experience.
• MACS Enterprise scheduling experience.