Job description:
- Service Manager - Orlando, FL
- Lead a high performing team. Shape the customer experience. Grow your career.
Cumberland International Trucks is seeking a Service Manager for our Orlando dealership - someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.
As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.
The Service Department is the heartbeat of the dealership. The Service Manager sets the tone - building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.
In this role, you will:
- Lead a service team with clarity, coaching, and accountability
- Strengthen long-term customer relationships through consistency & trust
- Drive productivity, technician development, and operational excellence
- Increase profitability through staffing efficiency & quality standards
- Ensure the department delivers reliable, high-quality workmanship
- Foster collaboration with other departments to support dealership success
If you thrive in a leadership role where structure, teamwork, and growth matter - this is a strong match for you.
Key Responsibilities:
- Manage daily operations of an efficient, profitable Service Department
- Build strong customer relationships through clear communication and follow through
- Support and guide technicians through training, development, and performance feedback
- Uphold warranty guidelines and ensure accurate documentation
- Maintain high product and technical knowledge to support the team
- Identify opportunities to improve productivity and reduce costs
- Maintain departmental organization, workflow, and adherence to processes
- Collaborate with other departments to achieve dealership goals
- Champion a culture of teamwork, respect, and continuous improvement
Required Qualifications:
- 5+ years of technical experience in the medium/heavy-duty truck industry
- Technician training such as ASE and/or OEM certifications (desired)
- Strong internal and external customer service abilities
- Familiarity with warranty processes and guidelines
- Proven ability to lead others in a positive, empowering way
- Strong written and verbal communication skills
- High degree of product and technical knowledge
- Strong organizational abilities and comfort with multitasking
- Preferred Qualifications*
- Working knowledge of Microsoft applications used at this location
- Commitment to personal and professional development
- Knowledge of International and supplier warranty policies
- Ability to support teamwork and a respectful, collaborative environment
- Employee Benefits*
A comprehensive, people first benefits package that includes:
- 8 Paid Holidays • PTO • Vacation • Paid Birthday Off
- Work-life balance focus
- $500 Employee Referral Bonus
- Mentorship & Internship Programs
- Paid Training & Certification Reimbursements
- 401(k) with Employer Match (Fidelity)
- Medical / Dental / Vision Options
- Life & AD&D Coverage
- Supplemental Life Insurance
- ShortTerm & LongTerm Disability Options
- 24/7 Access to Teladoc
- Free & Confidential Employee Assistance Program
- A Workplace Where You Can Lead and Grow
At Cumberland, you're not just stepping into a job - you're stepping into a career path with meaningful development, supportive leadership, and an inclusive environment that values every person's strengths.
Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.
- Ready to make an impact? Apply today.