Mastering Operations Manager

Additional Information

1. Equal Employment Opportunity - Resillion US, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law (such as cancer), genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Resillion US, LLC management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. All your information will be kept confidential according to EEO guidelines.

Disclaimers

2. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Resillion does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency.

3. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

ROLES AND RESPONSIBILITIES

Mastering Operations

• Own scheduling of all Mastering work and lead scheduling in daily Client Services and Operations meetings.
• Keep scheduled work on track on the floor, partnering with Client Services to prioritize critical jobs and adjust deadlines.
• Review incoming orders for completeness and assign work to operators to keep orders on schedule.
• Reschedule unfinished work promptly, update Client Services and Operations on status, and have next-shift assignments ready.
• Maintain department schedules to ensure coverage on every shift.
• Train, support operators and assist with maintaining formal documentation of training, SOPs and best practices.
• Oversee the review and distribution of QC reports for accuracy and clarity.
• Give management ongoing feedback on QC results and operator performance to improve accuracy and efficiency.
• Lead SOP development and drive continuous workflow and process improvements.
• Perform QC evaluations and other operational tasks as needed to meet client commitments.
• Partner with the Technology team on automation, customer feedback and special projects, escalating issues to management and Technology as needed.

Business Development

• Serve as technical liaison for internal and external communications on Resillion workflows across key studio accounts.
• Own the Marketing QC business line, maintaining key stakeholder relationships and streamlining its workflow to grow revenue and profitability.
• Build trusted relationships with client contacts across QC, Restoration and Post Production services, responding promptly and troubleshooting issues.
• Lead operational onboarding of new clients, including kickoff meetings, workflow and delivery confirmation, and QC on Demand user setup.
• Support customers and partners with QC on Demand platform issues.
• Prepare client quotes based on specs and workflow requirements.
• Identify new business and upsell opportunities, pitch tailored Marketing QC solutions, and report growth opportunities to Management.

QUALIFICATIONS

• 10+ years of related industry experience.
• Strong knowledge of video/audio and file formats, distribution workflows and related technologies.
• Strong knowledge of Resolve, Transcoder and Clipster
• Strong computer skills in networking and data management.
• Proficiency in Microsoft Office Suite, especially building and maintaining spreadsheets.
• Superior attention to detail and accuracy.
• Proven ability to manage multiple projects and priorities under pressure.
• Clear, logical and organized thinker who works efficiently with minimal supervision.
• Strong written, verbal and interpersonal skills for communicating with clients, vendors and coworkers.

QUALIFICATIONS

• 10+ years of related industry experience.
• Strong knowledge of video/audio and file formats, distribution workflows and related technologies.
• Strong knowledge of Resolve, Transcoder and Clipster
• Strong computer skills in networking and data management.
• Proficiency in Microsoft Office Suite, specially building and maintaining spreadsheets.
• Superior attention to detail and accuracy.
• Proven ability to manage multiple projects and priorities under pressure.
• Clear, logical and organized thinker who works efficiently with minimal supervision.
• Strong written, verbal and interpersonal skills for communicating with clients, vendors and coworkers.