Material Damage & Specialty Director

Material Damage & Specialty Director

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As the Material Damage & Specialty Director you will direct the Property/Casualty Shared Services Material Damage staff responsible for auto, specialty vehicle, and related claims, including both non storm and storm operations. Other duties include:

• Establish and execute the material damage claims strategy, including service delivery, operational performance, performance metrics, and continuous improvement initiatives that support client/member service, growth, loss ratio, and efficiency goals.
• Lead enterprise storm response for material damage claims, including planning, readiness, resource deployment, surge capacity, workflow prioritization, and consistent claim handling and customer communication during catastrophe events.
• Direct the activities of the specialty units within the claim department.
• Lead training development for claims handling, technical auto/specialty vehicle damage assessment, and catastrophe response processes.
• Develop and manage the material damage claims budget, including catastrophe-related expenditures.

What It Takes to Join Our Team:

• College degree or equivalent plus ten years of relevant experience required.
• Five years management experience in underwriting, claims, or property and casualty insurance required.
• Demonstrated leadership, customer service, team orientation, and technical/business/industry regulations related skills required.