Job Profile:
IT Support Specialist 3Job Family:
IT Support ServicesTime Type:
Full timeMax Pay – Depends on experience:
$85,000.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
Maintains inventory levels and oversees the lifecycle management of IT equipment, materials, and supplies by reviewing and approving replenishment requests, processing requisitions, and maintaining accurate inventory and asset records. Coordinates the receipt, inspection, classification, storage, distribution, and disposition of IT assets, including networking equipment, while ensuring Configuration Management Database (CMDB) and inventory records remain current. Serves as the central point of coordination for equipment requests by verifying available inventory before new purchases, supporting procurement activities, and optimizing asset utilization. Schedules and leads physical inventories, monitors inventory levels, and ensures materials are available to support university operations in accordance with established policies, procedures, and supply chain best practices.
Salary: $66,200 - $85,000; depends on experience
Essential Duties:
Lead, train, and mentor a team responsible for requisitions, order fulfillment, inventory operations, and asset lifecycle management.
Coordinate IT equipment requests by validating inventory and Configuration Management Database (CMDB) records before new purchases, managing fulfillment, and collaborating with project managers, engineers, procurement, vendors, and internal stakeholders.
Receive, identify, inspect, classify, document, store, distribute, and track IT assets, including networking equipment (e.g., access points, switches, routers, gateways, and firewalls), while maintaining accurate inventory, Configuration Item (CI), and asset records in ServiceNow or an equivalent IT Service Management (ITSM) platform.
Evaluate equipment condition and determine appropriate disposition, including redeployment, storage, recycling/disposal, or vendor Return Merchandise Authorization (RMA) and warranty processing.
Review and approve requisitions, stock requests, purchase orders, invoices, and inventory replenishment activities in accordance with established policies and procedures; determine replenishment levels using historical usage and inventory analysis.
Monitor inventory through cycle counts, physical inventories, record audits, and inspections to maintain accurate inventory balances, optimize asset utilization, minimize duplicate purchases, and ensure financial and warehouse management systems remain current.
Maintain inventory, purchasing, pricing, quality, quantity, delivery, and reporting records; prepare regular inventory and operational reports for management.
Coordinate with vendors to resolve pricing, delivery, damage, shortage, warranty, and invoice discrepancies, ensuring timely resolution of procurement and inventory issues.
Store, label, transport, and distribute materials and equipment in accordance with operational, safety, and regulatory requirements, utilizing appropriate material handling equipment.
May receive, inspect, store, transport, and ship hazardous materials, chemicals, biological materials, compressed gases, liquid nitrogen, laboratory supplies, and other regulated materials in compliance with university, state, and federal regulations.
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.
Desired Qualifications:
Bachelor's degree in Supply Chain Management, Logistics, Information Technology, Information Systems, or a related field.
Possession of a valid U.S. driver's license and ability to meet ASU driving requirements.
Experience with ServiceNow or an equivalent ITSM platform, including CMDB and Asset Management modules.
Experience in IT asset management, supply chain, warehousing, procurement, logistics, or enterprise inventory operations.
Experience supporting enterprise networking or infrastructure environments.
Experience with inventory reporting, asset reconciliation, RMA/warranty processing, and CMDB accuracy.
Experience working in higher education, public sector, healthcare, or other complex enterprise environments.
Knowledge of IT asset lifecycle management, inventory control, supply chain, and warehouse operations.
Ability to identify networking equipment, assess equipment condition, and maintain accurate CMDB and inventory records.
Strong organizational, analytical, problem-solving, and communication skills with the ability to coordinate across technical and business teams.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (45%); frequently required to stand for varying lengths of time and walk moderate distances to perform work (30%). Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks. Occupy office locations in remote locations when need arises. Office locations can be at Downtown Phoenix, Mayo, Tempe, Polytechnic, West Valley.
Special Instructions: Please include a cover letter in your application.
Department Statement:
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.Location:
Campus: TempeFunding:
No Federal FundingInstructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$24661.htmldTo be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.