Core Responsibilities
- Review merchant applications for completeness
- Verify documents:
- Bank statements (3–6 months)
- Credit card processing statements
- Business licenses
- Enter and manage data in CRM systems
- Communicate with:
- ISOs (Independent Sales Organizations)
- Underwriters
- Submit files to lenders/funders
- Track deal progress until funding
- Ensure compliance with internal guidelines
- Strong attention to detail
- Fast-paced multitasking
- Organization & deadline management
Requirements
Required Skills
- Ability to read bank statements and cash flow
- Detect red flags (NSFs, negative balances, irregular deposits)
- Basic underwriting understanding (helpful)
Technical Tools
- CRM systems (e.g., Salesforce or similar)
- Microsoft Excel / Google Sheets
- Document management tools (Dropbox, Google Drive)
Industry Knowledge (Highly Preferred)
- Factor rates
- Holdback percentages
- Daily/weekly ACH payments
- Familiarity with funders and ISO relationships
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and sick leave
- Paid holidays
- 401(k) retirement plan (with employer match, if applicable)
- Performance bonuses and incentives
- Career growth opportunities within underwriting or operations